Kraft Heinz

Kraft Heinz, The Company

The Kraft Heinz Company is the fifth largest food and beverage company in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We are a globally trusted producer of delicious foods for 150 years, and we provide high quality, great taste and nutrition for all eating occasions whether at home, in restaurants or on-the-go. The Kraft Heinz Company manufactures and markets food and beverage products in the United States, Canada, Europe, the Middle East, Africa, Latin America, Australia and throughout Asia-Pacific.  Our products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, and other grocery products, as well as infant and nutrition products.

As one of the world’s largest food and beverage companies, we are proud to spark joy around mealtimes with a global portfolio of more than 200 brands. Our iconic brands include Kraft, Oscar Mayer, Heinz, Philadelphia, Lunchables, Velveeta, Maxwell House, Capri Sun, Ore-Ida, Kool-Aid, Jell-O, Cracker Barrel, Classico, and McCafe, among others. We sell products through our own sales organizations and through independent brokers, agents, and distributors to convenience stores, drug stores, value stores, bakeries, pharmacies, mass merchants, club stores, foodservice distributors, and institutions (e.g., hotels, restaurants, hospitals, health care facilities, and certain government agencies) as well as to chain, wholesale, cooperative, and independent grocery accounts.

No matter the brand, we are united under one vision: To Be the Best Food Company, Growing a Better World. Bringing this vision to life are our 39,000+ teammates around the world, making food people love. Together, we help provide meals to those in need through our global partnership and commitment with Rise Against Hunger. And we also stand committed to sustainability, and the health of our planet and its people. Every day, we are transforming the food industry with bold thinking and unprecedented results. If you share our passion -- and are ready to create the future, build on storied legacy, and participate as a conscientious global citizen -- there’s one thing to do: join us.

Our culture of Ownership, Meritocracy and Collaboration

We’re not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry intern to senior leader -- to own their work. We believe that we share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – and we apply this to every situation, every day. As part of Kraft Heinz, you’re supported to grow and achieve. You’re recognized and rewarded for outstanding performance at every level. You’re given opportunity to leave a mark and build a legacy. But you won’t do it alone. You’ll be supported by a thriving group of teammates in over 40 countries around the world, and our collective, collaborative spirit fuels our incredible progress every day.

Position Summary

This role is responsible for providing manufacturing quality program support to internal Kraft Heinz Ingredient (KHI) and Food Service factories.  In this role, the individual will assist assigned factories in developing, implementing, and maintaining quality systems in compliance with applicable Kraft Heinz Company policies, regulatory requirements, and third-party standards.  This person will support plants in achieving Quality KPIs through commercialization and product risk assessments, participation in root cause activities, corrective and preventive action, and continuous improvement initiatives.  This position provides quality systems leadership and support for issue resolution at assigned sites as needed.  This individual will be responsible for providing guidance to assigned factories during internal and external audits, participate in HACCP validations, micro program assessments, allergen validations, Vulnerability Assessments and plant process audits.  A successful candidate should have multiple functional job experiences and must be results driven, adaptable to change, have experience leading cross functional teams (e.g., R&D, Micro/Food Safety, Marketing, Factory Quality, etc.) with or without direct reporting lines. This person will also work closely with other BU quality peers to ensure best practice sharing across the organization.

Primary Responsibilities

Lead Quality Improvement 

• Plant Programs-GMPs, Allergen Management, Lab and Analytical support, etc.  
• Kraft Heinz Quality Programs Kraft Heinz Management System (KHMS), Golden Rules Compliance, Adherence to Quality Safety Policies (QSPs)  
• Key KPIs/MBOs: Food Safety Index (Right the First Time, Consumer Complaint Reduction), Golden Rule Adherence, Quality & Food Safety Assurance, Monitoring to ensure compliance  
• Other duties/ projects as assigned. 

Proficiency 

• HACCP Compliance and Execution; Compliance with KHC and FSMA Requirements  
• Weight Control ongoing execution and compliance 
• Regulatory or 3rd Party Audit Support 

• Factory, EM or Supplier Assessment (e.g., KHMS, Platinum/Golden Rules) or Audit Support 

Own Auditing Readiness:  

• Assure plants are audit ready at all times. 
• KHMS/ FSSC/QCMS Program Leadership 

• Plant Audit Preparation, Golden Rule, and QRMP Assessments and corrective action responses 

Lead Continuous Improvement and Training Initiatives: 

• Plant Visits – Document observations and create actionable Follow-ups. 
• Planning and execution against quality KPI improvement plans 

• Training and development of plant quality and support 
• Identification and reaction to emerging trends (e.g., Complaints, Hold Drivers) through robust data analysis and a PDCA approach for establishing root cause  

Support to category and communication: 

• Special Situations Investigations, On-Site Factory Assessments (Boots on the ground) 

• Communication/Issue Escalation to Quality Leadership or Key Shared Stakeholders (e.g., Risk Management) 
• Supplier Quality-Non-Conforming Raw Material Escalation and Support 
• SAP Support/Quality Data Systems/Meridian/ Quality Suite 
• Routine communication to Kraft Heinz Ingredient and Food Service customers in the form of quality complaint investigations, customer audit follow-ups, and product showings/cuttings.

New Product Commercialization and Brand Maintenance

• Attend weekly cross-functional new product commercialization meetings
• Ensure FSQ Standards are upheld during new product commercialization through STAR Risk Assessment and technical feedback to R&D, Marketing, etc.
• As Needed, Attend Factory Trials to Ensure Successful Product Launches with R&D, Factory Quality, and Operations.

Qualifications

• Bachelor's degree in Food Science, or related field preferred. 
• 2+ years’ experience in Quality, R&D, or operations required. 
• HACCP experience preferred. 
• Green Belt/Certified Quality Engineer is preferred. 
• Familiarity with Kraft Heinz Quality Policies and Procedures is preferred. 

• Experience with ISO, and/or FSSC 22000 beneficial. 
• Capable of multitasking and being self-motivated (e.g., managing multiple priorities and plants). 
• Ability to influence key internal and external business partners, assess and manage risk, and communicate across the supply chain required. 
• Willing to travel 25-50%.