About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy and Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day.

As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

General information

All posting locations: Massillon, Ohio, United States of America

Job Function: 06 - Manufacturing

Department: 06 - 00 Manufacturing

Date Published: 13-Jan-2022

Job Type: Regular

Description & Requirements

KHMS CI Team Lead – Non Union Position

Massillon Plant

Benefits & Compensation Overview:

  • Medical
  • Dental
  • Vision
  • Prescription
  • 401K
  • Additional perks:  Pet Insurance- (EAP) Employee Assistance Program- etc.
  • (HRA) Health Reimbursement Account or (HSA) Health Savings Account
  • Pay range from $20.00-$24.00 per hour
  • Increase annually
  • Incentive bonus eligibility

Work Schedule:

  • 3-shift operation:  Manufacturing of products on day and afternoon shifts; Sanitation - midnight shift
  • Monday through Friday-Possible overtime and weekends during peak season
    • Hours vary by shift

Plant & Community Overview:

Plant Overview:

The Kraft Heinz Massillon factory is engaged in the manufacture of frozen food products- most particularly- frozen dinner entrees- spinach dip- and kids’ meal under the brand name of Smart Ones- Smart Made- Devour- Kraft- TGI Fridays and Crave.  All items produced are frozen and under strict supervision of FDA- ODA- two (2) on-site federal USDA inspectors- and company quality inspectors.  The Massillon- Ohio factory currently employs approximately 370 salaried- non-union hourly and union hourly employees.  The Union hourly workers are represented by Local 17A of the United Food & Commercial Workers Union.

The factory currently operates production lines on day and afternoon shifts.  The midnight shift is dedicated to sanitation- maintenance and warehouse; disassembling- cleaning- completely sanitizing all production lines and equipment- and reassembling them in preparation for the next day’s production operation.  All products are micro-tested in the on-site Quality Assurance Laboratory.  The products manufactured at the Massillon factory are distributed throughout the United States and Canada through retail and warehouse club outlets.

Community Overview:

Welcome to our http://www.massillonohio.com/  community!

Job Summary

Explains the function of the position within the Kraft Heinz Organization.

Under the direction of the Process and with the support of Production Manager- Production Supervisor and CI Manager the employee will follow these job descriptions as it relates to the job title. The employee will actively participate in annual planning and daily level 1 & 2 meetings. Coaches and develops their team by serving as leadership coach and resource.

Continuously improves the quality of work instructions- and checklists.

  • Leads Transformation Analysis and Centerline definition and associated Standard development
  • Analyzes daily line data to identify and prioritize loss elimination opportunities
  • Leads root cause problem solving efforts on key chronic losses for the Process
  • Coaches and develops Teams by building problem solving skills within the Process

Primary Function

What is done or required of a position as it relates to the Job title in this job description. The following list includes but are not limited to:

  • Provides Management and leadership to deliver business results and operational improvements.
  • Achieve safety- quality productivity- efficiency- customer service- cost and employee engagement objectives through both individual and team contributions.
  • Develops- implements and promotes safety programs through involvement in plant safety team initiatives.
  • Develops- promotes and supports continuous improvement and other cross functional initiatives. 
  • Participates in team goal setting/implementation to insure we are low cost high quality producer
  • Strive to maximize the efficiency of the plant/department by submitting and implementing process improvements
  • Insures the quality of our products and our workplace by following all procedures and guidelines.
  • Comply with all established USDA- FDA- GMP- HACCP- Housekeeping policies and QRMP operating procedures
  • Actively participates in team safety efforts to achieve/exceed plant goals
  • Provide /insure all explanation of all deviations in procedures and line process checks
  • Demonstrated expertise in:
    • Basic problem solving (5-why- Root Cause Analysis)
  • Yellow Belt qualified within 1 year
  • Can lead level 2 meetings- and production meetings
  • Participates in root cause problem solving efforts for their area
  • Executes process control strategies

Other job duties may include- but are not limited to: 

  • Computer skills- typing skills- and ability to manipulate data using spreadsheets
  • Ensure all safety and quality guidelines are being followed.
  • Maintain legible- neat and accurate records and reports
  • Must have leadership abilities- positive attitude- strong interpersonal and communication skills
  • Must understand the plant document control procedure
  • Must be able to demonstrate planning/organizational skills and behavior which will contribute to the overall team effectiveness.
  • Must be able to work well within a team environment as well as work effectively with all associates
  • As necessary- projects or other duties may be assigned.


The ability of an individual to be effective in a job and/or role. Knowledge of practice- methods- systems- techniques and terminology that apply.

  • Attention to detail – able to develop accurate details when describing issues as it relates to the product- or the line equipment.
  • Effective communication skills - able to express themselves in a clear manner both when speaking with other team members- supervisors/process leaders and managers.
  • Decision Making – Can make decisions after identifying problems and act upon them while working with everyday task.
  • Teamwork – Can work as a team when working with others.

Quality- Safety- and Other Responsibilities

The actions listed in this section are imperative to the quality of our product and the safety of each employee. These actions must be followed continually when performing any aspect of any job functions- but are not limited to the following.

Safety-is a fundamental to the success of our business and part of our annual business plan.

We believe that…

  • All accidents and injuries are unacceptable and we will strive to eliminate all such occurrences.  Every injury could and should have been prevented.
  • Safety and Health improvement is an individual and team responsibility and can be effectively managed.
  • Each of us must be dedicated to conducting all activities with the highest concern for employee safety and health.
  • Each of us must participate in a local safety program and actively seek solutions to achieve an accident and injury free work environment.
  • The company is committed to meeting or exceeding all applicable safety and health regulations.
  • Continuously improving the safety of our work environments by investing in our people and our facilities.
  • Creating and maintaining a World Class Safety culture to achieve an accident free work environment.
  • Nothing we do is worth getting hurt for.
  • Personal Accountability for Safety Performance is a Condition of Employment.

Quality-We are committed to understand and execute our individual and collective responsibilities- as a guideline the Kraft Heinz Global- regional and business unit Quality Risk Management System (QRMP) emphasizing food safety- product quality and the continued improvement of the Quality Management System. It is our policy to provide food that is safe to eat.

We do this by….

  • Achieving excellence through leadership
  • Continuous improvement in risk prevention and control
  • Meet stakeholder expectations
  • Comply with current and future legal and other business defined requirements
  • Identify- implement and review sit quality objectives and improvement plans.

Working Conditions

The environment in which the job is performed; especially any unique conditions outside a normal office environment.


  • Indoors- primary production floor is wet- Secondary locations are occasionally wet.  Environment is cold and some areas are hot.
  • PPE (Personal Protective Equipment):  bump cap/hard hat- safety glasses- shoe covers- ear plugs- smock- mask and/or shields


  • 40 per week/ 8 hours daily/ 5 days a week - Hours and scheduled days can change due to business needs.
  • Flexibility to adjust to shifts to work with employees from all shifts as required
  • Ability to work off shifts- holidays- weekends- and overtime if necessary.


  • Associates degree in related field or equivalent in manufacturing experience- or combination of both.
  • Capable of learning intermediate Microsoft excel- Power point- Word- and Matrices SAP skills.
  • Strong planning/organizational skills and communication skills.
  • Understanding of requirements and importance of documentation.
  • Can understand and write SOPs- work instructions and reports.
  • Project ideation- generation- implementation- and project completion.
  • Strong interpersonal and communication skills and the ability to work effectively in a team environment with people of varying skills and backgrounds. 
  • Knowledge of safety policies and procedures i.e. (lock-out / tag-out- confined space entry).
  • Understanding of requirement and importance of documentation.
  • Ability to lift 50 lbs.


Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  This job description is not intended to be an all-inclusive list of job responsibilities nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.

Organizational Configuration


Manager>Supervisor>CI Team Lead>Plant employees

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity