All posting locations: Taito-ku, Tokyo, Japan
Job Function: 11 - Logistics
Date Published: 11-Dec-2023
Ref #: R-77459
Description & Requirements
Responsibilities
• Leading operations for Client Service team for Japan (Tokyo and Osaka)
• Champion – Be the face of Heinz and build and maintain a healthy relationship with customers
• Deal with delivery delay and customer claim by collaborating with commercial team
• Plan and confirm delivery schedule for long holidays and preparing a letter for customers
• Prepare a letter for delay due to disaster
• Deliver internal and Customer Service Level targets in aspects of CFR(99%), RDD (99%) and OTIF (99%); drive product availability to support NSV and CMA targets
• Support cost-to-serve initiatives while optimizing customer order processing
• Join and / or implement any projects and programs such aa Champion, LOGOS, etc
• Manage, coach and develop a high performing team that meets agreed objectives and delivers added value continuous improvements
• Prepare weekly / monthly report
• Respond to internal / external audit
• Monitor quality, quantity, delivery times, and transportation costs
• Deliver solution to problems while maintaining high levels of quality and service
• Other duties as required by supervisor
Key Requirement
• At least 5+ years’ experience as Client Service manager responsible for the overall daily operations or equivalent with previous experience in food industry as a manager is preferred
• Excellent interpersonal skills and high communication skills
• Strong sense of responsibility
• Strong ability to meet targets with a sense of urgency
• Flexible response with a limited time
• Microsoft Office skills (Word, Excel, PowerPoint are required)
Selection Criteria:
• University degree
• Japanese- native level / English - upper-intermediate
• Strong Leadership and Self-starter
• Positive thinking and can be a Change Agent
About Us
Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.
Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food.
Why Us
We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food.
Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz.
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.