All posting locations: Nijmegen, , Netherlands
Job Function: 10 - R&D
Date Published: 13-Sep-2023
Ref #: R-74633
Description & Requirements
About the Position
We are looking for a Senior Consumer experience (CX) design project manager for Kraft Heinz International to join our unique Consumer & Culinary experience team; bringing together chef- consumer and sensory researchers with the passion to inspire and design delicious food experiences. As part of this team you will play a strong role in delivering relevant and actionable product insights (recipe & pack) to drive the success of our innovations within the International Zone.
Your primary responsibility will be to drive key strategic projects from understanding the business need- translating it into the most relevant consumer learning plan and delivering strong insights to support the development of KH future pipeline (innovations- range extensions and renovations).
Role and Responsibilities
- Play a leadership role in guiding innovation and renovation projects by providing useful recommendations based on key CX findings
- Provide a complete sensory and consumer research learning plan from start to end; together with chefs and sensory scientists. Ensure comprehensive understanding of consumers perceptions to identify product opportunities and recommend action plans to drive business objectives.
- Use different tools (quant & qual) and summarize different sources of information to guide the business for assessment of product and pack performance; in alignment with our testing principles and recommendations.
- Proactively contribute to our key categories product/pack strategy by optimising the value of CX insights and ensuring that they are used to develop strong consumer product propositions including claims/benefits
- Proactively ensure a strong connection with our innovation ecosystem and the external world to propose- develop and use novel methodologies to meet changing business needs.
- Leads the CX insight part of key International projects in close collaboration with multifunctional team- ensuring regular connections with BUs for local relevance. Ensure a very strong collaboration with the Consumer Insight team in building & owning the overall insights learning plans roadmaps. Work as one team to ensure strong connections with Kraft Heinz Company business objectives.
- Co-responsible for continuous development of consumer experience research best practices and innovative approaches to drive business impact Networking Accountabilities
- Develop and maintain a strong network within R&D- Marketing and Consumer Insights in order to anticipate needs and assure full alignment on insight-driven projects
- Interact and influence with R&D and marketing Teams (from Technician to VP) to facilitate consensus on project learning plans considering resource- time and budget constraints.
- Manage activities of research suppliers. Set high standards- provide ongoing feedback. Appropriately question and challenge suppliers to ensure the best thinking and continuous improvement.
- Represents Kraft Heinz in professional organizations and meetings
Qualifications and Educational Requirements:
- University degree (Masters or PhD) in Sensory & Consumer Science- Psychology- Anthropology- UX Design- or related fields
- Relevant experience in CX Research including experience in corporate (agency and/or FMCG company)
- Strong generalized knowledge and expertise in consumer experience research methodologies including both quantitative and qualitative approach. Expertise in sensory sciences methodologies and/or consumer lead innovation strategy is a plus.
- Ability to simplify complex data analysis to actionable- easy to understand insights.
- Strong stakeholder management skills: consultation and influencing capability for every level of exposure in the company
Soft Skills:
- Strong interpersonal and team skills (organization- prioritization- communication- and flexibility)
- Agile mentality- happy to think out of the box
- Doer- creative and passionate about design and food
- Love to work in a team
What we offer you / You deserve
A competitive salary and excellent bonus structure (above market). Always room for new ideas; if you have a great idea- please let us know- and we can set it in action!
We grow our people to grow our business. We develop extraordinary people who bring ambition- curiosity- and dedication to the table as the guardians of our beloved and nostalgic brands. We choose greatness every day by challenging the ordinary and making ambitious decisions.
We are an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes
About Us
Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.
Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food.
Why Us
We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food.
Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz.
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.