All posting locations: Hastings, Hawke's Bay, New Zealand
Job Function: 07 - Quality
Date Published: 26-Feb-2024
Ref #: R-79767
Description & Requirements
Located at Hastings, the Consumer Service Representative role will answer all critical business front line queries and complaints and be professional and discreet while representing the company to all external consumers. Ensuring consumer satisfaction and that timelines are met is a key component of this role.
Also performing assigned tasks in accordance with all Heinz Food Safety, Environmental, Health and Safety, and Ethical and Human Resources policies, programs and goals.
Responsibilities:
- Answer all incoming calls, e-mails and mail
- Escalate calls to correct people within the business
- Be able to follow procedures when dealing with inappropriate consumers
- Provide support to QA
- Pursue self-improvement skills and attending training where necessary
About you:
- Call centre experience is highly regarded
- Mature outlook, so can assess callers and situations whilst live on a call
- Be able to deal with pressure/deadlines and aggressive callers
- Touch typist 50 wpm
- Be a great, resilient team player
About us
- Opportunities for you to progress into other areas of the business
- Competitive salary and employee benefits
- Free parking onsite
The Kraft Heinz Company Australia & New Zealand is an equal opportunity employer committed to providing a working environment that embraces- promotes and values diversity and inclusion. Research shows that candidates from underrepresented backgrounds hesitate to apply for roles if they feel they don’t meet 100% of the criteria. So, if this opportunity excites you and you think you have skills and experience that can add value (even if not specified), apply now! Please be aware shortlisted applicants will be required to provide proof of eligibility to work in Australia.
#LI-DNI
About Us
Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.
Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food.
Why Us
We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food.
Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz.
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.