About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy and Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day.

As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

Vaccination & Future of Work Expectations

Our highest priority is always the health and safety of our Kraft Heinz family. We require our office-based, home-based, R&D, and sales team members to be fully vaccinated against COVID-19, unless approved for a medical or religious accommodation. This will enable our transition to hybrid work while maximizing the wellbeing of our entire team.

We believe the office is a critical driver of innovation, connection and development, but also realize providing more flexibility to our employees is critical in this new world. Starting in January 2022, the majority of our salaried employees will be able to work virtually for up to two days each week to create a more agile and modern workplace. Some jobs may be required to be performed fully in person depending a role’s responsibilities and requirements.

General information

All posting locations: N/A, Pennsylvania, United States of America

Job Function: 01 - Sales

Department: 01 - 04 - Field Sales

Date Published: 19-Nov-2021

Job Type: Regular

Description & Requirements

The Customer Category Manager (CCM) leads the selling efforts with their assigned customer as a member of a Customer Business Team (CBT).  The position represents Kraft Heinz to the Customer’s Category Management and Buying Office personnel.  The CCM manages assigned categories and responsibilities optimally and acts as a liaison between Kraft Heinz CBT and the Customer’s HQ Team. They will own all the selling activities across the Kraft Heinz portfolio for their customer. The CCM delivers revenue and share objectives- pursues business strategies to grow the company franchises through the use of customer-specific programs- provides category management expertise to the customer- ensures that coordinated cross-functional sales value is delivered through implementation of the sales plan and shelving objectives.

This position requires a location in the greater Boston area for further connectivity to this customer. We are open to broader New England if you are comfortable with 20-30% travel to Boston- inclusive of overnight stays.

Primary Responsibilities/Accountabilities:

  • Effectively penetrate the customer to establish rapport at all levels and to fully understand the customer- their business- and the marketplace
  • Responsible for achieving Base Business Objectives of assigned customer (Revenue and Share Growth- Authorizations- Distribution- Optimal Shelving)
  • Regular category & business reviews with the customer category managers & key account management personnel to affect positive business growth
  • CCM owns creating and submitting customer business plans and contracts as well as leading all trade management and billpay objectives and tasks
  • Responsible for leading implementation of Space Management Projects for all assigned categories for assigned customer
  • Achieve CBT New Item Authorization and Distribution goals with their customer
  • Achieve promotional revenue objectives by tactic- price point- Drive Period & Selling Event for their assigned categories and customer.
  • Successfully implement Kraft Heinz pricing strategies for all assigned categories
  • Work with Retail Team to effectively run retail execution of all assigned category objectives
  • Responsible for maintaining files and business documentation as directed by Kraft Heinz Policy & the CBT to thoroughly document business transactions with the customer

Preferred Qualifications:

  • 3+ years of experience in customer management- account management- and/or retail sales management for a CPG company. 
  • Strong sales background with an excellent understanding of business processes and Category Management.
  • Superlative interpersonal skills (written- verbal- presentation); ability to work within a Customer Business Team framework.
  • Experience in effective customer management and selling to achieve objectives.

Minimum Qualifications:

  • Bachelor’s Degree Required
  • Ability to work independently and to plan- organize and set/achieve priorities when performing work
  • Ability to establish and maintain effective relationships with the Customer and gain their trust and respect
  • Proficient in Microsoft Office programs
  • Ability to demonstrate creative negotiation tactics
  • Robust analytical skills; Use and understanding of syndicated data to develop comprehensive business plans by analyzing category and brand performance and influences customer to achieve category objectives.
  • Willing to travel out of the area as needed


Boston- MA; Providence- RI; Hartford- CT; Manchester- NH; Worcester- MA

Boston- Massachusetts

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity