All posting locations: Parque logístico Coyol, Alajuela, Costa Rica
Job Function: 11 - Logistics
Date Published: 17-Apr-2024
Ref #: R-81623
Description & Requirements
Customer Excellence Exports Specialist
Ensure exceptional customer service level in the CARICAM Exports business by providing customer support, addressing inquiries from internal (Commercial, S&OP, logistics) and external customers, resolving order management and logistics issues. Analyzing and addressing future service risks in the upcoming orders. Also, the role is responsible for the management of the Copackers and Re-packers of the Exports business. All the above while collaborating and following the overall customer excellence strategy set by the manager in order to achieve best in class service level.
Knowledge & Experience
Industrial Engineer / Business Administrator or related.
Advanced English.
+3 year of experience in Supply, Logistics, Customer Service, or related field.
Experience managing relations with customers, commercial and supply teams.
Key Accountabilities:
Identify trends, recurrent issues, and opportunities to improve the service level in the Exports business while collaborating with cross functional teams. Accountable for leading and developing the Export business risk management routines by analysing current available inventory, production schedules, needs for deployment, advising to substitute and/or best material availability dates to enhance service level. Execute daily order management processes to prevent cuts, order delays or other affections to service. Also work closely to logistics, quality, and supply teams to look for product availability. Manage the communication flow, production schedules and delivery dates for the Exports Copackers and re-packers. Also, would be responsible for gathering the service data from these suppliers and analyse performance to keep best in class service level. Collaborate with US Supply on the planning, availability, and delivery of all MTO (Made to Order) products. Daily, oversee the revenue recognition reports to ensure all of the month target are meet. Develops actions and strategies when supply difficulties are produced to avoid move outs and/or NSVs LE fallouts. Participate – Collaborate and Engage in the implementation of supply chain value projects, for both removing cost or enable value creation while collaborating with commercial, supply and customer excellence teams
About Us
Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.
Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food.
Why Us
We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food.
Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz.
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.