General information

All posting locations: Lenexa, Kansas, United States of America

Job Function: 01 - Sales

Date Published: 22-May-2023

Ref #: R-70338

Description & Requirements

The Customer Planning Manager (CPM) is responsible for the selling efforts with their assigned customer as a member of a Customer Business Team (CBT). The position represents Kraft Heinz to the Customer’s Category Management and Buying Office personnel. The CPM manages assigned categories and responsibilities effectively and acts as a liaison between Kraft Heinz CBT and the Customer’s HQ Team. The CPM delivers revenue and share objectives- pursues business strategies to grow the company franchises through the use of customer-specific programs- provides category management expertise- ensures that coordinated cross-functional sales value is delivered to the customer through implementation of the sales plan and shelving objectives.

Essential Functions & Responsibilities

  • Effectively penetrate the customer to build rapport at all levels and to fully understand the customer- their business- and the marketplace

  • Responsible for achieving Base Business Objectives of assigned customer. (Revenue and Share Growth- Authorizations- Distribution- Optimal Shelving)

  • Regular category & business reviews with the customer category managers & key account management personnel to affect positive business growth.

  • Responsible for leading implementation of Space Management Projects for all assigned categories for assigned customer

  • Achieve CBT New Item Authorization and Distribution goals- promotional revenue objectives by tactic- price point- Drive Period & Selling Event for their assigned categories and customer

  • Effectively implement Kraft Heinz pricing strategies

  • Work with broker team to manage execution of strategies

  • Work with Retail Team to effectively manage retail execution of all assigned category objectives for the customer

  • Responsible for maintaining files and business documentation as directed by Kraft Heinz Policy & the CBT to thoroughly document business transactions with the customer

  • Responsible for the accurate handling of all weekly & period-length promotional contracts- along with the timely processing of customer invoices associated with these events

Expected Experience & Required Skills

  • Seasoned customer management- account management- and/or retail sales management for a CPG company

  • Strong sales background with an excellent understanding of business processes and Category Management

  • Experience in effective customer management and selling to achieve objectives

  • Ability to work independently and to plan- organize and set/achieve priorities when performing work

  • Ability to establish and maintain effective relationships with the Customer and gain their trust and respect

  • Strong analytical skills; Use and understanding of syndicated data; develop comprehensive business plans by analyzing category and brand performance and influences customer to achieve category objectives.

  • Willing to travel 5-10% out of the area

Work Environment & Schedule

This is a Hybrid role with 2-3 days a week in the local office- with limited travel or visits to external locations; offices are open workspaces. Additionally- this role requires working a salaried- exempt schedule to best execute against customer and internal expectations

Physical demands include but not limited to

  • Willingness to drive and/or travel as needed

  • Operate a computer and view screens for ~100% of work schedule


About Us

Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.

Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food.

Why Us

We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food.

Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz.

Office Collaboration & Hybrid Work Environment

We believe our office environment fuels our collaboration, connection & community as an organization and allows our employees to grow toward greatness. We also believe providing a more flexible and agile model is essential in today’s workplace. A majority of our office-based employees will be able to work remotely for up to two days each week. Additionally, employees who are subject to this hybrid model will be eligible to work from anywhere for up to six weeks in a rolling 12-month period (in maximum two-week increments and according to benefits and tax guidelines). Some jobs may be required to be performed fully in office depending on the role’s responsibilities and requirements.

Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact for assistance.