About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy and Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day.

As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

Vaccination & Future of Work Expectations

Our highest priority is always the health and safety of our Kraft Heinz family. We require our office-based, home-based, R&D, and sales team members to be fully vaccinated against COVID-19, unless approved for a medical or religious accommodation. This will enable our transition to hybrid work while maximizing the wellbeing of our entire team.

We believe the office is a critical driver of innovation, connection and development, but also realize providing more flexibility to our employees is critical in this new world. Starting in January 2022, the majority of our salaried employees will be able to work virtually for up to two days each week to create a more agile and modern workplace. Some jobs may be required to be performed fully in person depending a role’s responsibilities and requirements.

General information

All posting locations: N/A, Pennsylvania, United States of America

Job Function: 01 - Sales

Department: 01 - 04 - Field Sales

Date Published: 16-Nov-2021

Job Type: Regular

Description & Requirements

The Customer Retail Manager (CRM) will serve as a geographically based retail arm of the sales team and will be accountable for driving the selling- merchandising and distribution efforts at store level. This position will represent the total Kraft Heinz portfolio through pursuing the following business strategies: 1) Ensuring customer agreements are executed and upheld 2) Driving distribution & share growth through shelving- new item- void closure and reset activity; 3) Selling against promotional and incremental opportunities to achieve revenue targets 4) Price monitoring and management; 5) Direction- monitoring and assistance of agency relationships at store level.

Key Accountabilities:  

  • Develop and enhance field customer relationships  
  • Execute sales & shelving strategies to achieve and surpass revenue- distribution and share targets for all assigned customers. 
  • Ensure effective execution of customer agreement and enabler programs 
  • Maintain an effective communication process with agency counterparts to ensure alignment and execution of retail priorities  
  • Work in a team environment with Account Leads and team leadership to maximize growth opportunities. 

Minimum Qualifications:

• Ability to work with autonomy with minimal supervision

• Valid Driver's License including a favorable driving record (a driving record will be requested as part of the recruitment process)

• Ability to be present and working in stores as early as 7:30AM Monday - Friday based on business needs

• Ability to be available to work during the weeks leading up to days of critical business need (national holidays plus the big game)

• Solid interpersonal skills and ability to communicate/negotiate/relationship build with key contacts in assigned territory (all levels of management/associates)

• Ability to use statistical skills to identify/evaluate/communicate category performance and store results/opportunities

Preferred Qualifications:

• Bachelor’s Degree preferred

• Previous selling- merchandising or customer service experience is preferred- but also open to candidates with a passion for selling and the ability to drive business results

• Keen interest in sales and merchandising

Essential Functions

  • Perform effectively- maintain discipline- and display professionalism under all conditions
  • Carry out multiple- detailed instructions
  • Recognize and anticipate potential safety hazards- follows all safety protocol- and takes appropriate precautions
  • Must be able to engage in physical activities necessary to construct displays and stock food product- such as lifting 50 lbs.- stretching- reaching- and bending
  • Field sales position that requires travel (often 1 hour+) to assigned stores via Company-provided vehicle; acceptable driving record (as outlined in Company policy) is required to obtain Company vehicle and maintain employment
  • Visit and perform assigned tasks in all stores in assigned territories- every week


Detroit- MI

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity