General information

All posting locations: Cincinnati, Ohio, United States of America

Job Function: 01 - Sales

Date Published: 02-Apr-2024

Ref #: R-81090

Description & Requirements

The Customer Sales Lead will drive Kraft Heinz selling efforts, Strategic development, and supply chain initiatives on a $400 million business with Kroger. The position will manage a business structure organized around Kroger to enhance category focus, leveraging Kraft Heinz scale and brands through a single point of accountability, with ownership of the Cold Cuts, Bacon, and Pickles businesses. Importantly, the Lead will drive the following broad business strategies to develop profitable Kraft Heinz volume and share at the customer.

Essential Functions & Responsibilities

  • Develops others within customer business team and Kraft Heinz Sales by mentoring/coaching to share job experiences, building business opportunities, etc. 

  • Creates a culture that recognizes rewards and encourages personal growth through empowerment and innovation 

  • Facilitates cross‐functional experiences that builds knowledge base of employees for future growth 

  • Harnesses the power of diversity – thinking, background, experience 

  • Demonstrate available resources/scale to elevate executional excellence across; Leads cross‐functional business planning in category mgmt, supply chain efficiency, technology, local marketing 

  • Develops, tracks, analyzes, and evaluates business plans based on Business Unit, customer strategies/initiatives and external factors 

  • Builds Kraft Heinz business with customer measured by profitability achievement, share gains, revenue targets, special programs, new and core item introductions/distribution 

  • Understands and applies insight information applications, both internal and external (competition), to build total customer profits 

  • Tailors programs consistent with customer’s strategy that deliver superior results and aligns with the business sectors’ expectations 

  • Serves as primary collaborator with Kraft Heinz HQ Sales organization 

  • Provides a single point of accountability to the customer for all Kraft activities 

  • Services the customer by establishing positive business relationships with decision makers, providing category management expertise programs at the retail level. 

  • Provides updates to management on competitive activity (both at Customer and in the market), Customer specific strategy changes, key marketplace updates and other business related activities

  • Communicates and influence implementation of business plans to enable superior execution across key team members (i.e. SC, CMG, Retail)

  • Drives efficient and effective trade programs to deliver best return on investment and within budget Administers volume and trade promotion spending levels within budget while managing trade dollars as percent of revenue for maximum results

  • Drive excellent customer service Interfaces with key customers contacts to assess current service levels, understand areas for improvement and ensure improvement plans are implemented

  • Leads and/or assists with major business reviews and customer visits, including annual reviews and “top‐to‐top” meetings, depending on Customer

  • Manages seamless delivery/service process for Customers 

  • Uses Kraft Heinz adaptive supply chain to meet the needs of the Customer 

Expected Experience & Required Skills

  • Strong sales background with excellent understanding of business processes (forecasting, promo planning, multi year strategy development)

  • Previous experience owning a P&L

  • Significant experience in building customer relationships

  • Strong financial acumen – understanding of profit and revenue drivers and analysis

  • Proficiency in deploying trade

  • Strong decision‐making ability grounded in critical thinking and planning

  • Drive for Results 

Work Environment & Schedule

This position is considered a Hybrid office environment with limited travel or visits to external locations; offices are open workspaces Additionally, this role requires ability to work a salaried, exempt schedule to best execute against customer and internal expectations  

Physical demands include but not limited to

  • Willingness to drive and/or travel as needed

  • Operate a computer and view screens for ~100% of work schedule

Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect:

  • Access to an array of holistic wellness benefits* and perks, including medical, dental and vision coverage

  • 7% 401(k) matching

  • Business Resource Groups (BRGs) to help foster diversity, inclusion, and belonging for all employees

  • An industry-leading total rewards package that emphasizes a high discretionary bonus.

*Benefits begin 30 days after hire for hourly employees, and immediately upon hire for salaried employees.

Get a peek into life here at Kraft Heinz through our Instagram and TikTok channels!


About Us

Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.

Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food.

Why Us

We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food.

Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz.

Office Collaboration & Hybrid Work Environment

We believe our office environment fuels our collaboration, connection & community as an organization and allows our employees to grow toward greatness. We also believe providing a more flexible and agile model is essential in today’s workplace. A majority of our office-based employees will be able to work remotely for up to two days each week. Additionally, employees who are subject to this hybrid model will be eligible to work from anywhere for up to six weeks in a rolling 12-month period (in maximum two-week increments and according to benefits and tax guidelines). Some jobs may be required to be performed fully in office depending on the role’s responsibilities and requirements.

Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact