General information

All posting locations: USA-PA, , United States of America

Job Function: 01 - Sales

Date Published: 28-Mar-2023

Ref #: R-67859

Base Salary Range: $96,800.00 - $121,000.00

Target Total Cash Range: $125,840.00 - $157,300.00

Target Total Cash: Target total cash represents this role's annualized cash earning potential at target (base salary + target bonus). Target total cash is contingent on targeted company performance achievement and individual attainment of performance goals. Therefore, target total cash is not guaranteed earnings.

Compensation Disclaimer: The compensation offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors.

Description & Requirements

The Customer Sales Manager (CSM) is responsible for the specific category selling efforts with their customer as a member of the Customer Business Team (CBT). The CSM leads their categories and responsibilities optimally as the liaison between Kraft Heinz and the Customer’s HQ Team. Owning all selling activities- the CSM aims to deliver revenue and share objectives- pursue business strategies to of growth- provides category management expertise- and ensures that coordinated cross-functional sales value is delivered to the customer through implementation of the sales plan and shelving objectives.

This position will preferably be based in the Mountain West region due to Customer connectivity.

Primary Responsibilities

  • Effectively partner with the customer- building rapport at all levels to fully understand their business- the marketplace- and affect positive business growth
  • Coach and Enable Broker partners to unlock category management and product selling on behalf of KHC
  • Achieve New Item Authorization goals- Distribution goals- & Base Business Objectives: Revenue and Share Growth- Authorizations- Distribution- Optimal Shelving
  • Achieve promotional revenue objectives by tactic- price point- Drive Period & Selling Event while effectively implementing Kraft Heinz pricing strategies for owned categories
  • Maintain files and business documentation to thoroughly detail business transactions and Broker commissions


  • Proven experience in customer management- account management- and/or retail sales management- preferably for a CPG company
  • Strong sales background with an excellent understanding of business processes and Category Management
  • Experience in applying a customer-first mentality for effective customer management and selling to achieve objectives
  • Ability to work independently and within a CBT framework to plan- organize and set/achieve priorities
  • Polished interpersonal skills (written- verbal- presentation)
  • Proficient in Microsoft Office programs
  • Strong analytical skills; Use and understanding of syndicated data; develop comprehensive business plans by analyzing category and brand performance and influences customer to achieve category objectives.
  • Willing to travel 10-20% out of the area as needed (Mountain West)

About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy and Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day.

As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

Vaccination & Office Collaboration Expectations

Our highest priority is always the health, wellbeing, and safety of our Kraft Heinz family. We require our office-based, home-based, R&D, and sales team members to be fully vaccinated against COVID-19, unless approved for a medical or religious accommodation.

We believe our office environment fuels our collaboration, connection & community as an organization and allows our employees to grow toward greatness. We also believe providing a more flexible and agile model is essential in today’s workplace. A majority of our office-based employees will be able to work remotely for up to two days each week. Additionally, employees who are subject to this hybrid model will be eligible to work from anywhere for up to six weeks in a rolling 12-month period (in maximum two-week increments and according to benefits and tax guidelines). Some jobs may be required to be performed fully in office depending on the role’s responsibilities and requirements.

Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact for assistance.