About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy and Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day.

As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

Vaccination & Future of Work Expectations

Our highest priority is always the health and safety of our Kraft Heinz family. We require our office-based, home-based, R&D, and sales team members to be fully vaccinated against COVID-19, unless approved for a medical or religious accommodation. This will enable our transition to hybrid work while maximizing the wellbeing of our entire team.

We believe the office is a critical driver of innovation, connection and development, but also realize providing more flexibility to our employees is critical in this new world. Starting in January 2022, the majority of our salaried employees will be able to work virtually for up to two days each week to create a more agile and modern workplace. Some jobs may be required to be performed fully in person depending a role’s responsibilities and requirements.

General information

All posting locations: Minneapolis, Minnesota, United States of America

Job Function: 01 - Sales

Department: 01 - 04 - Field Sales

Date Published: 02-Aug-2022

Job Type: Regular

Description & Requirements

The Customer Sales Manager (CSM) is responsible for the specific category selling efforts with their customer as a member of the Customer Business Team (CBT). The CSM leads their categories and responsibilities optimally as the liaison between Kraft Heinz and the Customer’s HQ Team. Owning all selling activities- the CSM aims to deliver revenue and share objectives- pursue business strategies to of growth- provides category management expertise- and ensures that coordinated cross-functional sales value is delivered to the customer through implementation of the sales plan and shelving objectives.  

Primary Responsibilities 

  • Effectively partner with the customer- building rapport at all levels to fully understand their business- the marketplace- and affect positive business growth 

  • Achieve New Item Authorization goals- Distribution goals- & Base Business Objectives: Revenue and Share Growth- Authorizations- Distribution- Optimal Shelving 

  • Leading implementation of Space Management Projects 

  • Achieve promotional revenue objectives by tactic- price point- Drive Period & Selling Event while effectively implementing Kraft Heinz pricing strategies for owned categories 

  • Work with Retail Team to effectively lead retail execution of all assigned category objectives 

  • Maintain files and business documentation to thoroughly detail business transactions 

  • Cross functional collaboration with other Kraft Heinz teams


  • 3 + years of experience in customer management- account management- and/or retail sales management- preferably for a CPG company 

  • Strong sales background with an excellent understanding of business processes and Category Management 

  • Experience in applying a customer-first mentality for effective customer management and selling to achieve objectives 

  • Ability to work independently and within a CBT framework to plan- organize and set/achieve priorities 

  • Polished interpersonal skills (written- verbal- presentation) 

  • Proficient in Microsoft Office programs 

  • Strong analytical skills; Use and understanding of syndicated data; develop comprehensive business plans by analyzing category and brand performance and influences customer to achieve category objectives. 


Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact HRCompliance@kraftheinz.com for assistance.