All posting locations: Las Condes, Region Metropolitana de Santiago, Chile
Job Function: 11 - Logistics
Date Published: 22-Apr-2024
Ref #: R-81333
Description & Requirements
Position Summary:
In charge of coordinating the Customer Service area and the Outbound logistics, as well as leading Customer Excellence for South America. Their decisions directly impact the company's bottom line, especially CFR, customer satisfaction and costs. Must ensure the efficiency and improvement of dispatch and customer service processes through coordinating requirements with the commercial, 3PL, finance, transportation, and planning teams. The goal of this role is to be the main reference and interface with customers on non-commercial issues, as well as to ensure the correct implementation of Log.Os- Customer Excellence processes, lead the improvements and controls required in our ERP-SAP and ensure the control and compliance of processes and policies aligned with internal control.
Responsability:
- Guarantee the CFR%.
- Receive, prioritize, process and identify incoming orders according to the sales policy and customer requirements.
- Assure loading and updating Customer service´s Master Data.
- Invoicing and reinvoicing process.
- Daily reports.
- Stablish weekly and monthly sessions with sales to review PO status.
Stablish daily / weekly sessions with 3PL and transportation Team- to check PO track, returns sales to review PO status
- T2 control expenses.
- Outbound Effectiveness and Efficiency.
- Inventory.
Competencies:
- 7 years of experience in customer service, logistics.
- Graduated in Industrial, civil or logistics.
- numeracy skills
- Proficient computer skills- (Excel- Power Point)
- SAP OTC
- EDI / Comercionet / Sales Force / BI knowledge
- Excellent understanding of OTC flow
- teamwork
- organizing and planning skills
- attention to detail and accuracy
- communication skills
- sense of urgency
- problem-solving skills
Languages:
Spanish & English
Office Collaboration & Hybrid Work Environment
We believe our office environment fuels our collaboration, connection & community as an organization and allows our employees to grow toward greatness. We also believe providing a more flexible and agile model is essential in today’s workplace.
About Us
Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.
Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food.
Why Us
We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food.
Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz.
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.