All posting locations: Toronto, Ontario, Canada
Job Function: 11 - Logistics
Date Published: 19-Apr-2024
Ref #: R-81697
Description & Requirements
The Role
The Customer Supply Chain Manager is responsible for working cross-functionally with internal teams to make sure our customers’ orders are filled in full, delivered on time, and in the most efficient way possible for the Retail business.
To achieve that, you must:
Be the “Voice of our Customers”: - Keep key stakeholders educated / informed about the customer’s supply chain expectations and provide continuous feedback on how Kraft Heinz is performing. You will do this by leading periodical performance reviews with our customers, tracking important KPI’s (i.e., Case Fill Rate, On Time Delivery), and coordinating actions to improve performance whenever vital.
Be “There for the Customers”: - Serve as the main point of contact for our customers for any Supply Chain related matter (i.e., Supply updates, future risk, product damages, quality concerns, reporting, etc.) as well as build or maintain strong harmonic business relationships with them.
Be “Customer Obsessed”: - Spearhead corrective and/or proactive supply chain solutions whenever necessary to ensure optimal service is provided to our customers. Proactively triggering strategic coordination with cross-functional teams like Warehousing, Transportation, Sales, Supply Planning, Manufacturing, R&D, Customer Service, and others.
Be “An Owner”: - Just as important as delivering excellent service to our customers, it is also important to do it in the most efficient way possible. As such, the customer excellence manager should be able to identify and/or deliver specific/measurable cost savings initiatives and service improvements through existing tools, process improvements, and corrective actions in conjunction with affiliate logistics, planning, sales, R&D, and customer service departments. (i.e., Customer Backhaul Programs, Full Pallet and Full Layer Ordering, Factory Direct opportunities, Full Truckload ordering, Pallet Pattern Changes, etc.)
Be “A Team Player”: - Work closely with the Sales team to assist and support the achieving of monthly sales quotas. You will do this by generating ad-hoc reports, monitoring customer order pacing against forecast, observing inventory health, among others.
Qualifications:
Minimum of 7 years of work experience in a supply chain related field
Proven track record for achieving consistent / positive supply chain results
Must be advanced in Excel and PowerPoint
ERP system experience preferred, SAP ideal
Proficiency in Tableau (or other visualization software) and Alteryx (or other data software) OR computer programming (e.g., Python, etc.) is a plus
Ability to design, sell, and implement creative & strategic supply chain solutions for KHC and our customers
Strong analytical skills and strategic thinking capabilities to develop solutions to complex problems.
Excellent interpersonal skills to work productively in a highly cross-functional environment.
Leadership / influencing / negotiations skills necessary to lead project teams without position authority and to support Kraft Heinz’ business interests with the customer.
Highly resilient with results driven attitude
Excellent presentation & facilitation skills
Preferred to have experience leading direct reports and cross-functional teams
About Us
Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.
Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food.
Why Us
We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food.
Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz.
Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact NATAI@kraftheinz.com.