About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy and Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day.

As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

General information

All posting locations: Don Mills, Ontario, Canada

Job Function: 04 - IT

Department: 04 - 02 - Application Development & Support

Date Published: 20-Oct-2021

Job Type: Regular

Description & Requirements

The Desktop Support Technician reports into the Senior Manager- IT End User Services is primarily responsible for the day-to-day operation and maintenance of the hardware/software needs of a location within the corporate infrastructure. The incumbent is an energetic individual able to perform in a fast-paced environment with a proven ability to collaborate with in-house users and external vendors and/or consultants to accomplish a variety of tasks. The Desktop Support Technician will handle desk side support issues for all office users including troubleshooting and assisting users with connectivity issues- logging all incidents properly and following up to ensure all issues are resolved in a timely manner.

Responsibilities:

  • Ticket and Queue management (response time- resolution- 3 strike follow-ups with end users)
  • Inventory management – updating the inventory management system for all EUC devices
  • Basic printer troubleshooting
  • Basic office audio and video troubleshooting (teams rooms- conference rooms)
  • Server room checks
  • Ongoing support of ELT members for all end user computing related enquiries
  • Perform hardware and software installations- configurations and maintenance as required
  • Escalate issues to appropriate internal resources
  • Point of contact for escalated on-site troubleshooting
  • Configure computers for new hires and handle move requests as needed. Provide primary “New-Hire” orientation of information systems
  • Perform O/S and application software upgrades as required
  • Conduct scheduled maintenance and repair of company computers and peripheral equipment
  • After-hours on call support
  • Provide technical insight to overall IT planning
  • Ensure that users adhere to corporate IT standards policies and procedures

Qualifications:

  • Technical knowledge of Windows desktop and server environment
  • TCP/IP networking knowledge
  • Basic understanding of Active Directory- DNS and DHCP
  • PC Desktop repair/maintenance
  • Excellent communication skills
  • Superior organizational- prioritization and multitasking skills
  • Able to work independently and as part of a team

Kraft Heinz is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified candidates will be considered for the opportunities- regardless of race- religion- faith- creed- age- ethnicity- marital status- gender identity- sexual orientation- or disability. Job seekers with disabilities who require accommodation during the recruitment process or would like more details about accessibility should contact: accessibility@kraftheinzcompany.com.

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#LI-Location

Toronto- ON

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity