About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy and Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day.

As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

General information

All posting locations: Don Mills, Ontario, Canada

Job Function: 05 - Marketing

Department: 05 - 06 - Product / Brand Management

Date Published: 18-Jan-2022

Job Type: Regular

Description & Requirements

The Digital Operations Analyst is a role for someone who craves a strategic challenge but also holds the accountability for delivering against our eCommerce model. Your primary responsibilities would encompass item and category management across our B2C and B2B engagements. Reporting into the Manager- Digital Operations- the Digital Operations Analyst will maximize Store In-Stocks- Event Management- Execution of New and Discontinued items- Reducing Waste- Reporting- and Analytics. The Digital Operations Analyst will use information obtained from our online tools while applying Supply Chain planning information as input into Kraft Heinz’s Forecasting process. The Digital Operations Analyst is the primary source of information- analyzing our performance and bringing insights to the larger business. The Digital Operations Analyst is a key member that works collaboratively with the Kraft Heinz Sales and Supply Chain Organizations.


Customer Level Forecasting

  • Use Kraft Heinz CDP processes to develop and maintain an internal shipment forecast
  • Leverage Customer data and collaboration to develop a more robust forecasting model for turn and promotional volume
  • Manage Customer forecast exceptions to eliminate forecast error
  • Understand- track- and report KPI’s (Forecast Accuracy- Bias- CFR- etc.) to stakeholders as necessary

Event Management

  • Enter promotion information in systems
  • Update ADF Forecast in Kraft Heinz systems to include correct items- location- and timing
  • Collaborate with Customer on Replenishment settings and Event strategy
  • Track Event Performance
  • Follow-up and offer insights on event performance and Correction of Errors

Maximize Store In-Stocks

  • Use data to analyze store and distribution center inventories
  • Identify and manage seasonal and non-seasonal trends
  • Manage gaps between POS and retail forecast
  • Manage product flow throughout the Kraft Heinz / Customer Supply Chain

Reporting and Technology

  • Communicate effectively with e-Commerce development teams- business partners- and IT partners to prioritize- mitigate- resolve- and report on root-cause
  • Work closely with the developers- release managers- and first-level service desk support team to facilitate acceptance and release of new systems and features
  • Deliver regular site performance reports as needed 
  • Track and gather data for measuring operational trends and identifying areas for improvement


  • Bachelor’s degree- preferably 1-2 years of work experience
  • Strong Customer Supply Chain related experience (Demand Planning- Product Supply- Distribution- Transportation- Manufacturing)
  • Industry understanding of eCommerce trends and best practices
  • Ability to communicate effectively and develop strong relationships with key stakeholders
  • Familiarity with web analytics tools and business intelligence solutions is a plus
  • Demonstrates problem solving skills and working under tight timelines- multi-tasking abilities
  • Ability to balance priorities across multiple internal and external stakeholders
  • Ability to learn new systems quickly and leverage systems and information to influence others
  • Comfortable in ambiguous situations
  • Experience or demonstrated interest in working with large/complex supply chain data sets and creation of supply chain decision models based on Kraft Heinz internal and retail customer data inputs (experience with excel- access- SQL- or other relational database tools a plus)
  • Knowledge of Shopify Development and programming languages is an asset

Kraft Heinz is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified candidates will be considered for the MBA opportunities- regardless of race- religion- faith- creed- age- ethnicity- marital status- gender identity- sexual orientation- or disability. Job seekers with disabilities who require accommodation during the recruitment process or would like more details about accessibility should contact: accessibility@kraftheinzcompany.com.



Toronto- ON

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity