About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy and Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day.

As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

Vaccination & Future of Work Expectations

Our highest priority is always the health and safety of our Kraft Heinz family. We require our office-based, home-based, R&D, and sales team members to be fully vaccinated against COVID-19, unless approved for a medical or religious accommodation. This will enable our transition to hybrid work while maximizing the wellbeing of our entire team.

We believe the office is a critical driver of innovation, connection and development, but also realize providing more flexibility to our employees is critical in this new world. Starting in January 2022, the majority of our salaried employees will be able to work virtually for up to two days each week to create a more agile and modern workplace. Some jobs may be required to be performed fully in person depending a role’s responsibilities and requirements.

General information

All posting locations: N/A, Pennsylvania, United States of America

Job Function: 04 - IT

Department: 04 - 02 - Application Development & Support

Date Published: 27-Jul-2022

Job Type: Regular

Description & Requirements

Owners Only!      

This is a role for someone who craves a global challenge balanced by the desire to be accountable for delivering against the model in the largest business unit for Kraft Heinz. It is both a strategic and a tactical position. Those that do not want to get their hands dirty or build out a function against a blank slate without buying pre-packaged solutions should not apply. Accountable for operational success with both projects and stability of our platforms and end-user experience.


The Director – IT Digital Workplace Services – The role is the single point of contact for global operations related to End-User Services- End-User Computing- End-User Experience- and global projects that have an impact in the End User Services and End User Computing operations space. This role has responsibility for all zones globally as it relates to the areas of responsibility. The individual will have dotted line reporting relationship with all IT operations leads globally (NA- AMEA- LATAM)- The role is a key member of the IT Operations Leadership and reports directly into the global Head of Technology Engineering and Operations.


  • Lead a team of talented leaders accountable to deliver the following services and functions (End-User Experience- Service Desk- Field Service- VIP services- Industrial devices- Change Management- CMDB- Knowledge Management- Lifecycle (Laptops- Desktops and Industrial Devices)- Modern Device Management- Application Packaging and Distribution- AV devices and services including live events- O365 and Security application at the Endpoints).
  • Lead- motivate- develop- and appraise team members so that their individual and collective performance is of the required standard and meets the current and future needs of the Heinz business
  • Lead pipeline assessment process for the review and prioritization of all global projects with EUC impact
  • Lead the “field outreach” program- that defines a proactive approach to end user services delivery as well as clear and consistent feedback channels
  • Direct and control financial planning- budgeting- and reporting while liaising with the PPM team
  • Maintain ownership of the Transformation journey relationships with the business and IT 
  • Manage Zone and global stakeholders’ expectations and requirements for the future direction of End User Computing Services
  • Maintain relationships with strategic vendors in End User Computing field to assure alignment on the direction and quality of execution
  • Monitor the level of business satisfaction with End User Computing Services and ensure that necessary corrective actions are aligned with the Transformation strategy and the roadmap
  • Partner with Communications and Change Management team (IT and corporate) to introduce and evangelize new EUC solutions and features
  • Co-ordinate introduction of the new services through partnership with EUC Operations and Service Delivery Managers
  • Maintain a close view of existing new services from Incident and Problem Management- Service Level Management- Release and Change Management prospective- working with regional and global stakeholders and Service Delivery Managers- service desk- support teams and vendors to consider for the inputs into Transformation program
  • Drive a customer-focused and drive a service-based culture across IT organization

Career Experience

  • Customer-first point of view
  • Strong understanding of End User Computing technology space
  • Strong understanding of complexities and challenges or a large- distributed enterprise
  • Strong Leadership skills- ability to influence without direct reporting responsibility
  • Ability to understand details and dependencies of complex solutions
  • Relationship management skills- ability to build and create a strong internal network across levels and disciplines
  • Ability to see beyond today into tomorrow and define the path of getting there
  • Ability to quickly assess technology options and vendor solutions
  • Ability to successfully deliver in a global environment with different cultural challenges
  • Outstanding communication skills (both written and oral)
  • Strong influencing skills and ability to work with stakeholders positively and sensitively
  • Ability to “do more with less”
  • Ability to take the high-level view
  • Demonstrable skills in working through major organizational change


  • Ability to lead large and diverse teams
  • Demonstrated experience managing a budget
  • Change agent- out of the box thinker
  • Ability to challenge status-quo
  • Extensive experience in operating- monitoring- and enforcing security policies- standards- tools- controls- and systems in large scale organizations
  • Acknowledged as an expert in IT security threats and control strategies to cope with them
  • Demonstrable understanding of information security and control principles and technology
  • Experience of working within a quality- compliance- and security management framework
  • Ability to communicate with technical and non-technical personnel security risk and mitigation options
  • Demonstrated ability to deliver large scale End User programs / projects on a multinational basis
  • Proven ability to drive change within a complex organization- gaining alignment with multiple stakeholders across different geographies
  • Strong IT experience in End User Computing architecture- design- and operations areas
  • A proven track record of defining and implementing complex End User Technology solutions
  • Superior experience of developing- managing- and prioritizing conflicting business demand and matching it to limited resources
  • Financial management and budgeting experience
  • Extensive experience of planning activities across regions
  • Strong track record in delivering results in matrix relationships- initiating- and delivering change- moving “from today into tomorrow” and taking others on the journey of transformation
  • A self-starter with high levels of drive- energy- resilience- and a desire for professional excellence
  • Expectation of up to 30% global travel

Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact HRCompliance@kraftheinz.com for assistance.