About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy and Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day.

As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

General information

All posting locations: Southbank, Victoria, Australia

Job Function: 04 - IT

Department: 04 - 04 - Infrastructure & Tech Support

Date Published: 31-Aug-2021

Job Type: Regular

Description & Requirements

About the role:

End User computing provides level 2 and front-line IT support for staff.  They are responsible for initial configuration and managing the mobile devices- desktops/laptops and peripheral devices. Provide onsite hands & feet support to assist external agencies with re-establishing failed connections to critical infrastructure. Maintain asset register for all support IT equipment being onboarded and retired. Assist new staff being onboarded with their devices- system accesses and IT process knowledge transfer. Provide site coordination and vendor support for new technology deployments. This role is part of the ANJ IT Operations organization and will be reporting to the zone IT Operations Manager


  • Manage End User – Tickets (Complaints and service request for IT support) with SLA.
  • Act as the level-2 point of contact for all computer and system related concerns from clients or other employees
  • Act as local site contact for remote support on technical issues related to network and server interruptions.
  • Install and configure computer systems and applications within the company
  • Attend on-site or remote user tickets at site to analyse- troubleshoot and diagnose hardware problems
  • Configure and deploy new technology on-site as per guidelines.
  • Complete detailed reports listing requests to technical assistance- steps taken to resolve them- and the specific dates/individuals involved
  • Assist IT leads in creating training materials pertaining to computer troubleshooting and usage

About you:

  • ITIL certification is required
  • An EUC related industry certification is required
  • IT Desktop / Laptop support
  • 5+ experience in IT Support Desk systems (Service desk or On-site IT Support)
  • Basic principle of waterfall method of project management
  • WAN/LAN & WLAN knowledge is mandatory
  • Advanced knowledge of structured ethernet designs- Cat6 & Fibre connections
  • Basic understanding of VoIP technology
  • Eligibility to work in Australia/New Zealand where applicable
  • Willingness to work after hours and weekends
  • Travel as required to remote sites within country

Benefits program:

We empower our people to own their work- and it’s true our employees are our competitive advantage – so we take care of our Kraft Heinz family with our ‘Live Well’ benefits program:

  • Hybrid Working- flexibility around when and where you work
  • Free Food - our kitchen is fully stocked with our products for you to enjoy!
  • Gatherings - monthly drinks & nibbles- End of Year Celebration
  • Wellbeing - annual health checks & flu shots- onsite wellbeing sessions & webinars
  • Volunteering – volunteer days with Foodbank- meal packing events for our Global partner Rise Against Hunger
  • Keeping Fit – join our Run Club and sign up for discounted gym memberships & classes
  • Purchase Leave – purchase additional annual leave at the beginning of each calendar year
  • Parental Leave - 12 weeks paid parental leave for primary caregivers

The Kraft Heinz Company Australia & New Zealand is an equal opportunity employer committed to providing a working environment that embraces- promotes and values diversity and inclusion. Research shows that candidates from underrepresented backgrounds hesitate to apply for roles if they feel they don’t meet 100% of the criteria. So- if this opportunity excites you and you think you have skills and experience that can add value (even if not specified)- please don’t hesitate to apply!


Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity