General information

All posting locations: Chicago, Illinois, United States of America

Job Function: 16 - Digital

Date Published: 28-Oct-2022

Ref #: R-62618 (GH)

Description & Requirements

Who we are

We're one of the world's largest food and beverage companies and a trusted producer of high-quality, great-tasting, and nutritious foods, earning us a spot on 97% of American household tables. As the guardians of our beloved brands and the creators of innovative products, we're dedicated To Sustainably Grow by Delighting More Consumers Globally.

Today, The Kraft Heinz Company is building a new legacy by investing in a robust Digital infrastructure to revolutionize the food and beverage industry. We are on a journey to create a digitally-powered, agile-enterprise – all while honoring a 150-year heritage and a portfolio of 200 iconic brands. At the heart of this journey is our ambition to create an environment where powerful AI solutions augment humans and where small mission-based teams relentlessly pursue tangible solutions for our consumers, customers, and the enterprise.

That ambition requires us to create a modern cloud and data ecosystem - a one of its kind that becomes the neural network of our company. We want you to bring your tech-self to us. We use Python, R, Spark, React, Tableau, Snowflake, Azure, and others to solve our business challenges. You can look forward to high-impact, no bureaucracy, entrepreneurial work – done in small teams – and a unique opportunity to create something bold, something awesome, something inventive -- and something globally impactful.

What you’ll do

The Group Lead Experience Design is a systems-level thinker and design strategist at heart. You partner closely with the Head of Design to craft a vision of enterprise transformation that is oriented around delivering an exceptional data, insights and analytics platform experience for internal teams. Through collaborations with parallel teams and management of direct reports you will be hands-on leading that vision through socialization, ideation and brainstorming, research, design, testing and deployment. Your objective is to answer the question; “How might we create a flawless end-to-end enterprise experience across every single touchpoint, bridging gaps across digital and analogue to deliver sustained, quantifiable value for one of the worlds most beloved brands”.

The Digital Revolution, Enterprise Design practice is entering an exciting period of growth. You will assume a leadership role in developing strategic partnerships, both internally and externally to position human-centered design thinking at the forefront of our innovation. This role will be responsible for managing direct reports.

You will:

· Inject design into the product development lifecycle through each stage: ideation, concepting, feasibility, development, deployment, QA, analysis.

· Lead formal usability testing sessions (on-site and remote).

· Lead a team of UX Designers, Experience Designers etc .

· Conduct user research by using and/or creating personas, behavioral archetypes, site maps, user flows, user interviews, card sorting, hero journeys, competitive audits and market research.

· Lead service design/mapping/blueprinting exercises.

· Assume a research-based approach when building out wireframes and high-fidelity prototypes for review, stakeholder signoff and handoff to engineering.

· Demonstrate excellence in presenting designs and defending solutions with technical and non-technical audiences.

· Lead requirements gathering sessions, IA/sitemap development.

· Apply user-centered design, behavioral pattern development and human factors standards as the lens through which all projects are approached and solutions presented.

· Demonstrate a deep industry knowledge of web and mobile design standards to inform decision-making and elevation of the broader team, methodically defining our standards for the design practice at Kraft Heinz.

Who you are

· Proven SaaS experience

· A critical, confident and clear voice for UX and design-centered thinking within Kraft Heinz.

· Outstanding oral and written communication skills.

· Capable of verbally defending and compromising on design solutions, embracing an agile, iterative approach to excellence when necessary.

· Demonstrate the skills to empathize with users.

· Able to apply a keen business sense in understanding the balance between perfection and deployment obligations.

· Ability to solution across devices, frameworks, platforms, responsive states etc.

· Expertise working within and contributing to design systems that consistently scale across platforms.

· Deep understanding of BI/Analytics, data visualization design and report modeling.

· Figma, Adobe Creative Suite, Tableau, PowerBI, React, Microstrategy.


We're accelerating our ambition to become a best-in-class Digital leader by making data-driven investments that drive smarter business decisions. As the guardians of 200 beloved brands and the creators of innovative products, we're dedicated To Sustainably Grow by Delighting More Consumers Globally. What we build today helps bring joy to customers, consumers, and communities around the world tomorrow. Ready to build the future of food, now? Have a seat at our table and join our Digital Revolution.

Ready to help future-proof our legacy? Join our table, and Let's Make Life Delicious!


Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy and Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day.

As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

Vaccination & Office Collaboration Expectations

Our highest priority is always the health, wellbeing, and safety of our Kraft Heinz family. We require our office-based, home-based, R&D, and sales team members to be fully vaccinated against COVID-19, unless approved for a medical or religious accommodation.

We believe our office environment fuels our collaboration, connection & community as an organization and allows our employees to grow toward greatness. We also believe providing a more flexible and agile model is essential in today’s workplace. A majority of our office-based employees will be able to work remotely for up to two days each week. Additionally, employees who are subject to this hybrid model will be eligible to work from anywhere for up to six weeks in a rolling 12-month period (in maximum two-week increments and according to benefits and tax guidelines). Some jobs may be required to be performed fully in office depending on the role’s responsibilities and requirements.

Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact for assistance.