About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy and Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day.

As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

General information

All posting locations: Amsterdam, , Netherlands

Job Function: 04 - IT

Department: 04 - 02 - Application Development & Support

Date Published: 06-Aug-2021

Job Type: Regular

Description & Requirements

Owners Only!

If you are looking for a company where you constantly challenge yourself- where achievement and talent are what count- check out this position.

This is a role for someone who craves a global challenge balanced by the desire to be accountable for delivering against the model in the largest business unit for Kraft Heinz.  It is both a strategic and a tactical position

We have an excellent opportunity available for an experienced Senior IT Manager to make a difference at Kraft Heinz in an exciting new role – Group Lead IT – Manufacturing International. The Group Lead IT – Manufacturing International sits within the IT International Supply Chain Group- based on EMEA function. You’ll be working in a high performing team- alongside peers always trying to reach the next level- reporting to Director IT Supply Chain International. Get ready for a lot of exposure to internal and external senior stakeholders. Your primary responsibility will be managing the entire support process and applications for manufacturing across the company- International (Europe- Latin America- Asia and Oceania).

This person will be responsible for oversight and delivery of programs and projects designed to drive business growth and continue KHC’s journey to be best in class at cost management and digital transformation.   This role includes indirect management of individuals working on Manufacturing IT strategic projects.

The applicant needs to be highly capable in all domains of manufacturing and able to manage third party providers.

Main Responsibilities

  • Define and own the mid and long-term IT Digital Transformation within scope of responsibility and drive alignment with both the Business strategy and related functional IT organizations.
  • Own the end-to-end delivery of Manufacturing Digital Transformation IT programs and projects across the KHC International Zone.   Act as the escalation contact for all related activities.
  • Partner with IT Operations organization on projects impacting the manufacturing locations- to assure they are executed with excellence.
  • Own the relationship with third party providers in the digital manufacturing space (including- not limited to IBM- Infosys- EY) for day-to-day project escalation and future strategic relationships.
  • Drive delivery performance management; review metrics and manage performance against agreed targets.
  • Foster a culture of operational excellence and innovation every day.
  • Own digital manufacturing IT project budgets and decisions including resourcing and investments- including establishing AOP budgets.
  • Develop and maintain relationships with the Heads of Supply International and BUs- Head of Zone Technical Execution International (ZTE)- Global Centre of Excellence Head of Manufacturing (GCOE)- International BU IT Leadership- and Global IT Manufacturing Leadership


  • Identify the essential accountabilities and responsibilities of the role and their purpose- and how the jobholder satisfies these.  
  • Consider 1) functional delivery- 2) people/managerial- 3) customer facing- and 4) technical’ aspects of the role to identify major accountabilities. Any duty that will involve less than 5% of the job is not normally considered and is better addressed in a general statement at the end e.g. "and performing other related duties". Closely related activities should be grouped together as one major accountability
  • Indicate the % of time spent on each of the accountabilities – to be an indicative guide only.
  • Indicate the level of responsibility for the employee (sole- leadership- or supporting role)

IT International Digital Manufacturing Strategy and Deployment (40%)

  • Ability to work collaboratively in a team environment
  • Working with IT Architecture- IT Strategy and International Manufacturing to define the multi-year Digital Transformation plan.
  • Accountable for providing direction and leadership to plan and deliver the annual roadmap
  • Ensure alignment and connectivity across the International BUs and GCOE.
  • Own and partner with stakeholders on decisions around resources and investments
  • Create a working environment that drives operational excellence- innovation and continuous improvement and fosters a “customer first” focus
  • Develop and maintain relationships with the Heads of Supply International- Head of Zone Technical Execution International (ZTE)- Global Centre of Excellence Head of Manufacturing (GCOE)- International BU IT Leadership- and Global IT Manufacturing Leadership

Program Management (30%)

  • Assure excellence in project / program preparation for all relevant / assigned IT projects- including identifying the demand and all stages in approval- Capital Appropriation Request preparation and approval- vendor selection- Statement of Work definition and approval.  Act as the escalation contact for all related activities
  • Partner with the business on operation-led Digital Manufacturing initiatives- to assure IT considerations are included as appropriate – strategic alignment- costs- timing and resourcing.
  • Own and/or partner on the end-to-end delivery for relevant / assigned projects- including implementing- leading and driving the delivery of day-to-day deliverables to stakeholders and customers
  • Manage the relationship with IT Digital Manufacturing service providers within the (such as IBM- Infosys- EY and OM Partners) for day-to-day operational issues
  • Oversee total organization budget and own decisions around resources and investments.

Project Delivery (20%)

  • Drive performance management within the project; review metrics and manage performance against agreed targets
  • Work with the internal and external stakeholders to- agree and implement SLAs and KPIs
  • Review metrics- including dashboard reviews
  • Establish and oversee in partnership with the PMO and PPM organization operational governance for all relevant / assigned programs and projects.
  • Attend key governance meetings and provide agreed inputs as required
  • Accountable for the resolution of critical risks and issues as escalated to the level of this role.

People/Team Leadership (10%)

  • Indirect management of a wide team of IT resources from Group leaders to Analysts in both program delivery and people/career development.
  • Engage with stakeholders both internally within IT and externally within KHC
  • Provide leadership- coaching- and mentoring to across the organization and the larger KHC IT organization

Reporting Lines:

  • Primary: Global Head of IT Supply Chain- International Ops Leadership
  • Number or direct and indirect reports: Direct Reports = 0- Indirect = 2

Internal Relationships (within IT):

  • International BU Heads of IT
  • International PMO and Integration
  • International IT PPM
  • Global IT Architects
  • Head of International IT Analytics and Growth
  • Global Associate Directors in Manufacturing Production- Quality and Plant Maintenance and Planning functional areas

External and Business Relationships (customers within the business and/ or externally e.g. vendors):

  • Third Party Providers
  • Head Global Centre of Excellence
  • Zone Operational Heads
  • SVP International Ops
  • Head of ZTE Manufacturing International
  • Head of Technology and Shared Services International

Work Experience

  • Professional industry experience gained industries- such as Consumer Packaged Goods (CPG)- advance electronics- automotive.
  • 15+ years of general management and program/service delivery experience in IT (multifunctional preferable)
  • 10+ years of experience in supply chain functional areas
  • 10+ years of people management and development
  • Strong strategic thinking and decision making
  • Experience leading large- complex projects across multiple geographies
  • Experience in change management - preferably in a mixed outsourced and insourced environment
  • Experience in managing large- virtual teams- including offshore locations
  • Experience in working with 3rd party service providers of multiple types (functional- strategic- operations- BPO)
  • Deductive reasoning- analytical and problem-solving skills
  • Significant prior experience in leading and motivating a team – recognized as an inspirational leader and people manager with a good track record of attracting- developing and retaining talent
  • Prior experience of enabling and driving change with a high degree of cultural awareness and sensitivity to enable and drive change in a multi-national environment
  • Proven stakeholder management capabilities
  • Proven track record of working successfully in a matrix environment- ideally in a leadership role
  • Customer focused individual
  • Experience leading or actively participating in continuous improvement projects from idea generation to implementation
  • Experience in dealing with multicultural and multifunctional teams


  • FMCG experience
  • Strong analytical and data interpretation ability
  • Ability to perform root cause analysis
  • Data mining with the ability to sanitise and rationalize data
  • Evidence of strong management and leadership abilities- particularly in building and leading a team


  • Ability to work under pressure to short deadlines
  • Ability to observe the need for changes/improvements in the processes
  • Good people management skills
  • Deductive reasoning- analytical- and problem-solving skills
  • Must work with the highest level of trust- integrity- honesty and confidentiality
  • Understands the end-to-end process
  • Logical- analytical and pragmatic (with the ability to decide on the optimal process design – ensuring it is fit for purpose)

Hard Skills

  • Education – Business (or related) Degree- preferably in one of the key operations areas- such as manufacturing- supply chain management or product development.
  • Knowledge – The applicant needs to be highly capable in all domains of manufacturing and able to manage third party providers. Experience in process automation or digitizing operational activities (QM- MES- WMS- LIMS- Plant Maintenance)
  • Passion – Food- Industry 4.0- Digital revolution
  • Language Knowledge – English- fluent

What we offer you

  • An ambitious employer; we only want to the best for you;  
  • A fast career track like only few other companies can match;
  • Permanent contract; for we believe in doing big bets on people;
  • Always room for new ideas; if you have an excellent idea- please let us know and we can set it in action!

Work Conditions:

  • Location: Amsterdam
  • Requires full time commitment 
  • Overtime may be required
  • Flexibility and availability to travel

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity