General information

All posting locations: Southbank, Victoria, Australia

Job Function: 04 - IT

Date Published: 14-Nov-2022

Ref #: R-62260

Description & Requirements


The person in this role will ensure that IT Service Reliability- End User satisfaction and IT project delivery in the ANJ Zone are at the highest possible levels and in line with the Global IT Technology and Operations standards.   To do so- this role is primarily leveraging resources from many other IT teams globally and KHC suppliers to deliver and maintain a high performant IT Infrastructure and Operations environment.  In addition to the global and supplier teams- a team of End User Technicians across the ANJ zone will report to this role as well.

The person in this role be the champion of Global strategies and standards and will support and implement these in an efficient way without losing sight of local and zone wide interests and aspects.  At the same time- this role does also represent the zone towards the Global teams and suppliers and will ensure mutual understanding and alignment. 

The role spans across all IT Technology and Operations towers: Hosting- Networking- End User Computing and Collaboration tools - Security.  The Zone IT Operations manager is part of the Global IT Technology and Operations team but will work very closely with the zone and local IT teams to reach the common goals.

This role is part of the International IT Technology and Operations organization reporting into the Head of IT International Operations based in the Netherlands.

Key Deliverables:

  • Ensure that IT Reliability and IT Infrastructure Projects across ANJ are under control and follow the objectives defined by the business and International / Global IT leadership.   
  • Manage a team of EUC technicians located across various locations in the zone to deliver seamless end-user services and high user satisfaction.
  • In close cooperation with the Head of International IT Operation and Global IT Tower leads-  own the zone Infrastructure and Operations business as usual- services and projects towards Heads of IT in the zone.
  • Be the zone subject matter expert towards Zone IT Leadership for IT Operations and Infrastructure matters
  • Ensure adhering to global IT architecture standards and policies- and alignment to the  zone IT Strategy.
  • Identify and act on opportunities for improvement- both technically as well as in the process/procedure area.
  • Work closely working with Global IT Technology and Operations PMO and project managers to ensure projects in the zone are delivered in time with quality using internal or external project resources.
  • Manage project escalations and provide escalation points for infrastructure high priority incidents.
  • Develops and maintains plans for short term and long term CAPEX projects aligned to both Global and Zone business and IT plans- provide guidance both technically and financially on proposed IT solutions.
  • Executes Asset lifecycle projects within timelines and budgets.
  • Direct and co-ordinate with SDM -Tower-leads (Internal team) and Vendor (external resources) to maximum effectiveness in order to deliver BAU service with high quality standards.
  • In close cooperation with Zone PPM team and Global PMO- manage Operations CAPEX and OPEX

Knowledge- experience- competencies:

  • Demonstrate high sense of urgency and ability to effectively prioritize
  • Drive for results- motivated by stretching targets and able to engage others to reach targets
  • Comfortable to work across multiple functions- multiple culture and multiple levels
  • Able to motivate- coach and develop own team and coach others to grow to next levels
  • Able to work in a fast paced complex and dynamic environment with remote resources
  • Be at ease working with global standards- processes and procedures
  • Able to identify- prioritize- and advise on a wide-range of IT issues
  • Strong analytical and problem solving skills
  • Excellent verbal and written communication skills- able to articulate IT topics in a non-technical manner
  • Strong customer service orientation
  • Able to work in a team-oriented- collaborative- geographically dispersed environment
  • Strong Vendor management experience
  • Technical credibility and independent judgment and decision-making experience
  • Broad IT infrastructure knowledge and experience across all towers in IT Infrastructure and Operations
  • Project Management proficiency
  • ITIL Certification is a big plus


  • 5 years experience in a lead/team management role- including remote management
  • 10 years IT Operations and Infrastructure experience- across all towers
  • Experience of working in a truly global organization with “local” customers
  • Excellent problem-solving and analytical skills
  • Financial / budget management experience – both CAPEX and OPEX
  • Project Management experience
  • ITIL experience- qualification is a plus

Benefits Program

We empower our people to own their work- and it’s true our employees are our competitive advantage – so we take care of our Kraft Heinz family with our ‘Live Well’ benefits program:

  • Hybrid Working- flexibility around when and where you work
  • Free Food - our kitchen is fully stocked with our products for you to enjoy!
  • Gatherings - monthly drinks & nibbles- End of Year Celebration
  • Wellbeing - annual health checks & flu shots- onsite wellbeing sessions & webinars
  • Volunteering – volunteer days with Foodbank- meal packing events for our Global partner Rise Against Hunger
  • Keeping Fit – join our Run Club and sign up for discounted gym memberships & classes
  • Parental Leave - 12 weeks paid parental leave for primary caregivers
  • In-house training programs - Access to our online learning platform- Ownerversity for continuous learning and development
  • Career Development - Opportunity to be mentored by excellent leaders and have on-the-job skill development and coaching
  • Cultural Leave - Two days paid leave per calendar year for the purpose of fulfilling or observing religious- ceremonial or culturally significant days

The Kraft Heinz Company Australia & New Zealand is an equal opportunity employer committed to providing a working environment that embraces- promotes and values diversity and inclusion. Research shows that candidates from underrepresented backgrounds hesitate to apply for roles if they feel they don’t meet 100% of the criteria. So- if this opportunity excites you and you think you have skills and experience that can add value (even if not specified)- please don’t hesitate to apply!


About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy and Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day.

As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.