About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy and Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day.

As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

General information

All posting locations: Tlaquepaque, Jalisco, Mexico

Job Function: 04 - IT

Department: 04 - 02 - Application Development & Support

Date Published: 22-Nov-2021

Job Type: Regular

Description & Requirements


  • Asegurar que la operación e información de los sistemas y plataformas tecnológicas estén disponibles y operativos.
  • Administración y analizar métricas de Tickets para la toma de decisiones.
  • Ejecución exitosa de proyectos de mejoras y/o automatización.


Rentabilidad de los sistemas de KH México

Analizar tipos de tickets- problemas frecuentes-

Detectar los puntos de mejora en cada sistema.

Seguridad en SAP (roles de acuerdo a actividades)

Rutina de revisión para validar que los accesos de los usuarios sean de acuerdo a sus perfiles

Gestión de asignación de roles concentrado en una sola persona (IT)

Administrar el presupuesto del departamento de Tecnología (CAPEX/ZBB)

Adquirir servicios de acuerdo al presupuesto autorizado- buscar mejores proveedores con mejor servicio y mejor costo.

Relación con proveedores

Ejecución de proyectos

Seguimiento a tareas referentes al proyecto con proveedores y usuarios clave

Acompañamiento y recabar evidencias del correcto funcionamiento de la reciente implementación

Administración de activos fijos

Registrar activos fijos después de cada adquisición

Dar de baja todos los activos que han llegado a depreciarse


  • Lic. en computación / sistemas o a fín
  • Inglés intermedio
  • Experiencia mín. de 3 años como especialista o coordinador TI
  • Experiencia en administración de proyectos- manejo de presupuesto y mapeos de procesos

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity