General information

All posting locations: Chicago, Illinois, United States of America, North York, Ontario, Canada

Job Function: 05 - Marketing

Date Published: 07-Nov-2022

Ref #: R-62976

Description & Requirements

The Business Processes team’s goal is to help the Kraft Heinz team drive outsized growth by creating and improving processes to drive insights- streamline routines- and deliver new and valuable information to the organization. The team is responsible for all Omnichannel processes- including integration with the total Kraft Heinz business- digital shelf measurement and uses- data ingestion processes and timing- weekly and monthly reporting routines- 3rd party management- and continuous process improvements.

The Lead- Business Processes- is a crucial enabler of process improvement and applies the skills of business & process consulting to lead process improvement & change within the organization. This position is responsible for the Vision and Purpose and future of business processes for the ecommerce organization- owning end-to-end optimization of critical business processes as well as the roll out of the processes to the full Omni Channel team and other Kraft Heinz leadership.

Primary Responsibilities

  • Lead and own end-to-end optimization and improvement of Omnichannel processes and lead implementation across entire Omnichannel team.

  • Create appropriate documentation that allows all partners to clearly understand steps of the process and track any updates or changes- as well as references to quickly bring all team members up to speed.

  • Understand broad impacts of process improvements and ongoing initiatives that may impact team members’ ability or capacity to embrace change.

  • Communicate with cross functional teams to understand existing routines both internally and externally to evaluate where standardization and optimization could assist in increasing efficiency or effectiveness of routines.

  • Be an inspiring leader in process design and overall critical thinking- creating standardization and processes.

  • Collaborate with leadership and total North America to ensure the Omnichannel team is fully integrated into all relevant routines- creating reporting mechanism to ensure impacted teams are informed of any insights from these routines.

  • Lead cross functional teams in additional projects to understand the effectiveness of different tactics we may be using or planning to use to drive important metrics.

  • Plan- lead- and implement medium to large size process improvement initiatives.

  • Collect and present issues and risks to senior leadership for awareness- decisions- and action.


  • 5+ years of proven experience in a business-related field

  • Bachelor’s degree preferred– MBA preferred

  • Process Certifications (Six Sigma- BPM- ITIL or equivalent) preferred

  • Process mapping experience

  • Process-oriented thinking with the ability to question existing processes- resolve key decisions and questions- and define the possible paths forward

  • Ability to articulate a compelling vision- using very strong interpersonal skills to get things done

  • Leadership skills to complete decision making and problem-solving tasks.

  • Experience in working with and influencing senior management and C-level executives on implementation of recommendations

  • Consumer packaged goods or eCommerce experience is a plus


About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy and Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day.

As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

Vaccination & Office Collaboration Expectations

Our highest priority is always the health, wellbeing, and safety of our Kraft Heinz family. We require our office-based, home-based, R&D, and sales team members to be fully vaccinated against COVID-19, unless approved for a medical or religious accommodation.

We believe our office environment fuels our collaboration, connection & community as an organization and allows our employees to grow toward greatness. We also believe providing a more flexible and agile model is essential in today’s workplace. A majority of our office-based employees will be able to work remotely for up to two days each week. Additionally, employees who are subject to this hybrid model will be eligible to work from anywhere for up to six weeks in a rolling 12-month period (in maximum two-week increments and according to benefits and tax guidelines). Some jobs may be required to be performed fully in office depending on the role’s responsibilities and requirements.

Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact for assistance.