General information

All posting locations: Chicago, Illinois, United States of America, Don Mills, Ontario, Canada

Job Function: 04 - IT

Date Published: 01-Dec-2022

Ref #: R-62902

Description & Requirements

This role is a functional Business Analyst IT role in a Global team with a focus on Manufacturing. The role is the owner of the applications and business process implementation within the primary functional area. The role is responsible to participate in the delivery of projects and sprints as part deployment of the manufacturing solutions across the globe.   The role is an individual contributor and subject matter expert that will document- define- deliver- and maintain global manufacturing solutions.

Position Responsibilities

  • Conduct meetings with department heads within Business Unit (BU) to understand process and to ensure that stakeholder IT needs are being met and dealt with appropriately.
  • Conduct in-depth analysis to elicit comprehensive business requirements and use cases- to interpret and to recommend solutions.
  • Deliver precise functional specifications- wireframes- and user stories that include functional hierarchy- workflow- business rules- interface design and definitions- outstanding issues- data analysis- and data mapping to end users and technical staff.
  • Evaluate business processes- anticipate requirements- uncover areas for improvement- and develop and implement enhancements and solutions.
  • Diagram process flows.
  • Assist technical and configuration team members with triage to ensure that business requestor is aware of potential resolution options.
  • Communicate proactively and effectively all assigned pending demand and active work throughout agile sprints or projects. It can be anticipated that there will be numerous concurrent sprints of varying size and complexity.
  • Manage multiple stakeholder groups- translating and interpreting business needs into actionable requirements and into deliverable solutions.
  • Provide guidance to internal Business Leads on application functions.
  • Support change management activities by assisting with development of training materials- training scenarios- documentation- communication and change impacts.
  • Maintain and develop relevant expertise in the domain.
  • Assist with incident triage and end-user support or enhancement requests and testing.


  • Functional and/or technical and functional experience combined:
    • Experience in Manufacturing
    • Requirements definition/mapping
    • Solution design experience
    • Hands-on development of project deliverables - formal/structured methodology.
    • Test planning and scenario creation.  Test script creation and editing.
  • Experience with SAP is required.
  • Experience with MES is a plus.
  • Solid blend of business and/or technical capabilities- business operating models and underlying technical architectures.

This role can be located in Toronto- Chicago- or Pittsburgh

About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy and Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day.

As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

Kraft Heinz Canada - New Headquarters - 2023

Kraft Heinz is on a journey of transformation and part of this plan is to move our Global HQs back into city centers. It is time for Toronto to shine with a Canadian innovation and talent hub that reflects our unique people & food culture. After 40 years at the Don Mills location, the Kraft Heinz Canada headquarters will move to the Queen’s Quay Terminal (QQT) at 207 Queen’s Quay West. Roles currently based out of the Don Mills office will move to Queen’s Quay upon its opening in Spring-Summer 2023. We are thrilled to be moving to this vibrant, waterfront location in close proximity to public transportation. We are taking the design of our new workplace to the next level with modern furnishings, amenities, spacious co-working areas and a state-of-the-art Kitchen, putting Food at the heart of the overall employee experience. Flexible work is here to stay, and we need a space that will keep the pace. Modern technology will enhance our experience both at home and in the office. Having all of us together in our new vibrant space will deliver a rich, team-focused, agile experience that promotes connection, communication, collaboration and transparency.

Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact for assistance.