About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy and Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day.

As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

General information

All posting locations: Chicago, Illinois, United States of America, Pittsburgh, Pennsylvania, United States of America

Job Function: 04 - IT

Department: 04 - 02 - Application Development & Support

Date Published: 13-Sep-2021

Job Type: Regular

Description & Requirements

Key Responsibilities

Configuration Management

  • Responsible for the lifecycle of all changes on ServiceNow Platform. ensuring the team properly inspected- validated- checked- approved and closed change records.
  • Ensure the change and CMDB team follows published process controls
  • Assist and guide the team with Audit and Compliance Reporting
  • Host and monitor the CAB (Change Advisory Board) meetings for both local and enterprise changes
  • To provide Analytics on Changes- Tickets to Changes Relationships- Top worse approvers- Top worse requires and trends.
  • Implement artificial intelligence and analytics to evaluate change risks- impacts and complexity. With the targeted goal of modernizing the Change Management Processes

CMDB Management

  • Manage the implantation of auto-discovery for KHC’s Configuration Management Database (CMDB) on ServiceNow platform to ensure the accuracy and integrity of configuration data and proper reporting
  • Ensure the modernized and automated CMDB and entries are fully linked to business objectives and services.
  • Review the team’s data quality analysis- provide recommendations to address data quality issues- and ensure the implementation of approved recommendations 
  • Audit the CMDB to ensure reliable data on relationships between servers- applications- devices- and users is maintained
  • Undertake governance and control across Configuration processes ensuring adherence to the agreed standards
  • Manage the transformation of the CMDB to provide other business and IT functions with authoritative and current information so they can efficiently access the information they need to drive efficiencies in their areas.
  • Provide metrics on CMDB project improvements and deliver on a modernized and mature CMDB

Minimum Requirements / Qualifications 

  • Bachelor's Degree
  • 5+ years' experience in Information Technology
  • 3+ years' experience in IT Change and Configuration Management 
  • 2+ years’ experience in ServiceNow Configuration Management and CMDB
  • Strong experience in Vendor Management
  • Good understanding of ITIL processes
  • Ability to identify- assess and mitigate risks
  • Must have good verbal- written- interpersonal- and communication skills
  • Must be able to work constructively in a team environment
  • Strong customer and results orientation
  • Ability to interact effectively at all levels with sensitivity to cultural diversity
  • Ability to function as an effective team leader
  • Ability to adapt as the external environment and organization evolves
  • Be a self-motivated- highly ethical individual with a demonstrated ability to work as a team lead as well as independently

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity