General information

All posting locations: Toronto, Ontario, Canada

Job Function: 04 - IT

Date Published: 15-Nov-2023

Ref #: R-76769

Description & Requirements

Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect access to an array of holistic wellness benefits* and perks, DCPP, VRSP, and TFSA, Business Resource Groups (BRGs) to help foster diversity, inclusion and belonging for all employees and an industry-leading total rewards package that emphasizes a high discretionary bonus.

*Benefits begin immediately upon hire.

Get a peek into life here at Kraft Heinz through our Instagram and TikTok channels!

Manager, IT - ERP Systems at a glance

An Application Support Global Supply Chain Systems Manager is responsible for protecting, maintaining, monitoring and extending the Global Supply Chain system solutions to ensure maximum availability of the service and stability of the integration to other applications. This role will be accountable for ensuring all incidents and requests impacting related OTC applications and their associated integrations are resolved effectively and efficiently by the AMS service teams. In addition, there will be involvement in project blueprinting and deployments (where feasible and not constrained by support activity), although primary accountability will remain operational effectiveness.  The individual will be responsible for ensuring the proper transition of related Global Supply Chain projects to support prior to project closure.

What's on the menu?

  • Primary responsibility for SAP Order to Cash module and all related applications and integrations, Manages issue identification, resolution and escalation when appropriate across support teams

  • Accountable for providing triage support for Incidents and problems

  • Primary responsibility for managing support to AMS during incidents and problem resolution

  • Primary responsibility for managing support for any 3rd Party integration incidents, problem resolution or changes of 3rd parties

  • Responsible for communications with the Global Supply Chain organization relating to service requests to accurately define specifications and requirements driving system changes

  • Drive root cause analysis to prevent recurrence of incidents

  • Participates in weekly discussions with the business users to ensure alignment of priorities

Recipe for Success: Apply now if this sounds like you!

  • I have experience with SAP OTC (or related area) in a production environment

  • Experience with configuration/maintenance of SAP integrations (outbound and inbound) as well as managing end-to-end processes

  • I have experience with configuration/maintenance of SAP business processes, including cash management, sales order processing, outbound shipping and receiving

  • I have effective communication and troubleshooting skills, relationship building skills, and the ability to work effectively in a team environment with both local and remote teams

  • I have experience of leading through and with teams

Please note: This job posting is just a preview of the full scope of the position. A comprehensive job description is shared upon interview.


We hope to find you a seat at our table!

About Us

Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.

Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food.

Why Us

We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food.

Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz.

Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact