About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy and Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day.

As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

Vaccination & Future of Work Expectations

Our highest priority is always the health and safety of our Kraft Heinz family. We require our office-based, home-based, R&D, and sales team members to be fully vaccinated against COVID-19, unless approved for a medical or religious accommodation. This will enable our transition to hybrid work while maximizing the wellbeing of our entire team.

We believe the office is a critical driver of innovation, connection and development, but also realize providing more flexibility to our employees is critical in this new world. Starting in January 2022, the majority of our salaried employees will be able to work virtually for up to two days each week to create a more agile and modern workplace. Some jobs may be required to be performed fully in person depending a role’s responsibilities and requirements.

General information

All posting locations: Chicago, Illinois, United States of America

Job Function: 05 - Marketing

Department: 05 - 04 - Consumer Affairs

Date Published: 28-Jul-2022

Job Type: Regular

Description & Requirements

Position Summary

In this role- the Social Listening & Insights Manager will:

  • Define and implement the social listening and intelligence strategy in support of Kraft Heinz initiatives and priorities.
  • Deliver practical social insight recommendations that drive strategies to win in the marketplace.
  • Lead social research across Marketing- Insights- Sales- or R&D needs/objectives.​
  • Translate data and insights across multiple data sources into user stories that resonate with the functional teams or audience.
  • Partner with collaborators to align reporting capabilities and insight delivery across channels to influence business objectives
  • Redefine social listening capabilities across the KHC organization​
  • Improve dashboard and report capabilities that will empower brands to access social insights- and/or self-service for social insights​
  • ​Own the development of social listening queries and reporting of macro topics (i.e Inflation- Covid19- Economy- etc…)
  • Deliver Trends analysis through collaboration with social media partners which will support the Kraft Heinz critical initiatives
  • Lead day-to-day relationship with current social media listening vendors
  • Define the strategy and measure the efficiency of social tech training for the organization.
  • Establish strong working relationships with Kraft Heinz Trends providers (TikTok- Pinterest- Google- etc…)
  • Build capabilities to deliver insights at intersection of audience segments & demand moment​s
  • Impact team response to PR and/or social media crisis
  • Drive action & business decisions through VOC- Ratings/Reviews & Social Intelligence
  • Craft engaging presentations and clearly explain and defend sophisticated analysis- recommendations- and alternatives not chosen
  • Constantly innovate and push our thinking on how to offer outstanding social intelligence

Successful Insights Manager will be:

  • Flexible: Agile and creative to adjust to changing priorities and business challenges.  Deal with ambiguity- while showing strong drive for results. Highly adaptable- thrive in an environment of change
  • Strong Interpersonal and communication skills delivering clean/concise insights that drive emotional intelligence and storytelling behaviors.  Comfortable presenting and collaborating with people remotely and/or virtually
  • Self-motivated: Ability to handle many workstreams and contending priorities
  • Analytical: Ability to see through data and recognize patterns to advise brand actions
  • Collaborator: Team player- works well in a fast-paced entrepreneurial environment
  • Curiosity & Action: Intellectual curiosity and creative insight- coupled with a drive for concrete- tangible results


  • 3+ years’ experience with social listening- data analysis- and/or qualitative research.
  • Experience working on social listening programs and analysis for a Fortune 500 company.
  • Experience and expertise with Social Media Listening platforms (Sprinklr- Brandwatch- Salesforce- Talkwalker- NetbaseQuid- etc.)
  • Excellent written and verbal communication skills
  • Advanced ability to translate social media data into insightful non-technical stories
  • Thrive in cross functional collaboration with internal and external teams
  • Executive presence and confidence presenting to various leaders
  • Thinks strategically and big - ensuring that activities deliver against core business objectives and articulate key messages
  • Understanding of social listening capabilities and passion for staying educated about developments
  • Project management and organizational skills with outstanding attention to detail

Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact HRCompliance@kraftheinz.com for assistance.