About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy and Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day.

As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

Vaccination & Future of Work Expectations

Our highest priority is always the health and safety of our Kraft Heinz family. We require our office-based, home-based, R&D, and sales team members to be fully vaccinated against COVID-19, unless approved for a medical or religious accommodation. This will enable our transition to hybrid work while maximizing the wellbeing of our entire team.

We believe the office is a critical driver of innovation, connection and development, but also realize providing more flexibility to our employees is critical in this new world. Starting in January 2022, the majority of our salaried employees will be able to work virtually for up to two days each week to create a more agile and modern workplace. Some jobs may be required to be performed fully in person depending a role’s responsibilities and requirements.

General information

All posting locations: Amsterdam, , Netherlands, Chicago, Illinois, United States of America

Job Function: 15 - GBS

Department: 15 - 08 - GBS Finance Systems

Date Published: 23-Jun-2022

Job Type: Regular

Description & Requirements

We have an excellent opportunity available for a Senior Analyst to make a difference at Kraft Heinz. The position will report to the Senior Manager- Global Business Services (GBS) Program Management Office. The role will have responsibility for managing GBS Team performance through MBOs (Management By Objectives) and KPIs reporting- for monitoring and reporting BPO providers Contractual Compliance and for supporting performance management of Service Levels. Additionally- role will support globally GBS Program governance & routines and Projects controls.

Kraft Heinz GBS team is a global network of Integrated Service Centers comprised of +1-200 resources supporting Finance- People & Performance- Supply Chain and Sales Kraft Heinz functions- with the Vision to deliver best in class services through process excellence- digital transformation and customer centricity.

The ideal candidate would have excellent organization skills and attention to detail.

Primary Responsibilities

  • Lead performance management of KPIs associated with GBS Teams MBOs
  • Monitor contractual Deliverables and Obligations of our BPO providers
  • Run processes and actions supporting Service Levels and metrics revision- enhancement and validation
  • Partner with Operations to build Service Level reporting and dashboards control
  • Support running the GBS governance framework and routines
  • Support control of GBS Project portfolio in project management tools (ServiceNow)- and liaise with various teams to assure data quality and tools reliability
  • Drive user adoption of tools and processes and identify enhancements required to improve user experience and performance management


  • Bachelor degree required with 3-5 years of work experience
  • Strong written and verbal English communication skills
  • Have excellent data and tools management capabilities
  • Excellent excel skills
  • Analytical thinking
  • Ability to influence others
  • Time management has no secrets for you. You’re organized- structured and always have an overview of the critical milestones- risks and actions
  • Flexible and adaptable; able to work in ambiguous situations

Preferred Qualifications:

  • Continuous improvement mindset and capabilities
  • Project Management experience

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity