General information

All posting locations: Taito-ku, Tokyo, Japan

Job Function: 04 - IT

Date Published: 28-Mar-2023

Ref #: R-68350

Description & Requirements

Reporting to the Head of IT- ANJ the IT Business Analyst - ANJ is responsible for being the conduit between our business teams and IT teams.

Supporting the needs of the business in roles as required- to capture- understand and document business requirements in the support of delivering IT projects across the ANJ region.

Working with a mix of internal and external teams- the role requires an IT professional that has excellent verbal and written communication skills- along with at least 2 years’ experience in supporting the delivery of IT projects.

Foundational knowledge of IT hardware- software and infrastructure is required- with an understanding of ITIL and BABOK foundational knowledge.

Having a focus on the improvement in delivery of IT projects and services- plus mentoring other IT team members (such other IT Business Analysts)- you will be a key member of a customer focused- fast paced- dynamic and positive energy IT team that is fully focused on supporting Kraft Heinz business and IT teams achieve our goals and objectives.

The role involves pro-active- hands-on approach to IT project support and operational support- whilst working closely with the rest of the ANJ IT team supporting IT across many areas- business engagement. and reporting where required.

  • Own the support of IT projects delivery within Kraft Heinz- with a high sense of ownership and accountability
  • Promote an IT team culture of a “can-do” attitude.
  • Enhancing the quality of IT products and services.
  • Playing the role of Subject Matter Expert to support IT and Business teams when required.
  • Strong sense of customer focus.
  • Pro-actively work with business partners to identify and document their requirements.
  • Analysis of information gathered to help establish business needs and drive better business decisions.
  • Prepared to roll up sleeves and bridge the gap between business and IT stakeholders.
  • Finding and recommending standardised IT solutions to meet business requirements.
  • Driving system rationalisation and support alignment to the Kraft Heinz IT strategic roadmap.
  • Support project activities as requested by IT project team- such as project health checks- audits- documentation- performance improvement- and project management tasks.
  • Support the delivery of IT projects- to be delivered consistently with a high level of quality- within budget and time constraints.
  • Other duties as defined from time to time by the Head of IT – ANJ.
  • The ability to work in a fast paced- environment while developing a deep level of understanding of our business team and IT solution architecture.
  • Pro-actively support the IT project team manage project dependencies.
  • Effectively identify- track and manage potential IT risks and issues.
  • Analysing the design of technical systems and business models as required.
  • Understanding strategic business needs including future business plans.
  • Ensuring the Kraft Heinz CMDB is up to date- to accurately represent the ANJ IT landscape.
  • Support the delivery and transition to IT operational support of IT applications- infrastructure and services- including supporting business in resolving business process related issues.
  • Track monitor and coordinate resolution to issues impacting IT deliverables.
  • Elevate risks to the IT project team or relevant management level when appropriate.
  • Supporting cross functional- multi-national- multi-vendor teams in developing solutions to meet business requirements.
  • Ability to drive and motivate IT vendors to deliver positive business outcomes.
  • Support stakeholders to ensure all projects and initiatives have a strong business case- benefits and adequate budget for project resources.
  • Support IT project teams to ensure that change to scope is tightly controlled and approved by correct level of authority.
  • Supporting project go-live activities including hyper-care- to ensure IT projects are successfully transitioned into production and successfully closed.
  • Perform assigned tasks in accordance with all Kraft Heinz Food Safety- Environmental- Health and Safety- and Ethical and Human Resources policies- programs and goals.
  • Uphold the Kraft Heinz values and to work in a way that contributes to the company’s vision.

Skills/Technical Knowledge:

  • Strong written and verbal communication skills in both English and Japanese- with an ability to effectively communicate with all levels of our business. (from junior level through to senior management)
  • Excellent administration- reporting and organisational skills.
  • Deep and creative problem solving- with an attention to detail.
  • An analytical mindset- with excellent problem-solving skills.
  • Foundation knowledge of IT Business Analysis methodologies- including but not limited to BABOK- CBAP or similar.
  • Basic knowledge of IT Project Management methodologies- including Waterfall and Agile.
  • Basic knowledge of IT Software Development Life-Cycle- and IT infrastructure technologies.
  • The ability to effectively work with in-house / outsourced IT virtual teams.
  • Strong experience with using IT technology to work effectively with IT teams across multiple countries and time-zones.
  • Intermediate skill with the Microsoft Office suite of products (SharePoint- Excel- Word- Outlook)

About Us

Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.

Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food.

Why Us

We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food.

Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz.

Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.