Kraft Heinz

Reporting to the Head of IT- ANJ the IT Business Analyst - ANJ is responsible for being the conduit between our business teams and IT teams.

Supporting the needs of the business in roles as required- to capture- understand and document business requirements in the support of delivering IT projects across the ANJ region.

Working with a mix of internal and external teams- the role requires an IT professional that has excellent verbal and written communication skills- along with at least 2 years’ experience in supporting the delivery of IT projects.

Foundational knowledge of IT hardware- software and infrastructure is required- with an understanding of ITIL and BABOK foundational knowledge.

Having a focus on the improvement in delivery of IT projects and services- plus mentoring other IT team members (such other IT Business Analysts)- you will be a key member of a customer focused- fast paced- dynamic and positive energy IT team that is fully focused on supporting Kraft Heinz business and IT teams achieve our goals and objectives.

The role involves pro-active- hands-on approach to IT project support and operational support- whilst working closely with the rest of the ANJ IT team supporting IT across many areas- business engagement. and reporting where required.

• Own the support of IT projects delivery within Kraft Heinz- with a high sense of ownership and accountability
• Promote an IT team culture of a “can-do” attitude.
• Enhancing the quality of IT products and services.
• Playing the role of Subject Matter Expert to support IT and Business teams when required.
• Strong sense of customer focus.
• Pro-actively work with business partners to identify and document their requirements.
• Analysis of information gathered to help establish business needs and drive better business decisions.
• Prepared to roll up sleeves and bridge the gap between business and IT stakeholders.
• Finding and recommending standardised IT solutions to meet business requirements.
• Driving system rationalisation and support alignment to the Kraft Heinz IT strategic roadmap.
• Support project activities as requested by IT project team- such as project health checks- audits- documentation- performance improvement- and project management tasks.
• Support the delivery of IT projects- to be delivered consistently with a high level of quality- within budget and time constraints.
• Other duties as defined from time to time by the Head of IT – ANJ.
• The ability to work in a fast paced- environment while developing a deep level of understanding of our business team and IT solution architecture.
• Pro-actively support the IT project team manage project dependencies.
• Effectively identify- track and manage potential IT risks and issues.
• Analysing the design of technical systems and business models as required.
• Understanding strategic business needs including future business plans.
• Ensuring the Kraft Heinz CMDB is up to date- to accurately represent the ANJ IT landscape.
• Support the delivery and transition to IT operational support of IT applications- infrastructure and services- including supporting business in resolving business process related issues.
• Track monitor and coordinate resolution to issues impacting IT deliverables.
• Elevate risks to the IT project team or relevant management level when appropriate.
• Supporting cross functional- multi-national- multi-vendor teams in developing solutions to meet business requirements.
• Ability to drive and motivate IT vendors to deliver positive business outcomes.
• Support stakeholders to ensure all projects and initiatives have a strong business case- benefits and adequate budget for project resources.
• Support IT project teams to ensure that change to scope is tightly controlled and approved by correct level of authority.
• Supporting project go-live activities including hyper-care- to ensure IT projects are successfully transitioned into production and successfully closed.
• Perform assigned tasks in accordance with all Kraft Heinz Food Safety- Environmental- Health and Safety- and Ethical and Human Resources policies- programs and goals.
• Uphold the Kraft Heinz values and to work in a way that contributes to the company’s vision.

Skills/Technical Knowledge:

• Strong written and verbal communication skills in both English and Japanese- with an ability to effectively communicate with all levels of our business. (from junior level through to senior management)
• Excellent administration- reporting and organisational skills.
• Deep and creative problem solving- with an attention to detail.
• An analytical mindset- with excellent problem-solving skills.
• Foundation knowledge of IT Business Analysis methodologies- including but not limited to BABOK- CBAP or similar.
• Basic knowledge of IT Project Management methodologies- including Waterfall and Agile.
• Basic knowledge of IT Software Development Life-Cycle- and IT infrastructure technologies.
• The ability to effectively work with in-house / outsourced IT virtual teams.
• Strong experience with using IT technology to work effectively with IT teams across multiple countries and time-zones.
• Intermediate skill with the Microsoft Office suite of products (SharePoint- Excel- Word- Outlook)