About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy and Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day.

As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

Vaccination & Future of Work Expectations

Our highest priority is always the health and safety of our Kraft Heinz family. We require our office-based, home-based, R&D, and sales team members to be fully vaccinated against COVID-19, unless approved for a medical or religious accommodation. This will enable our transition to hybrid work while maximizing the wellbeing of our entire team.

We believe the office is a critical driver of innovation, connection and development, but also realize providing more flexibility to our employees is critical in this new world. Starting in January 2022, the majority of our salaried employees will be able to work virtually for up to two days each week to create a more agile and modern workplace. Some jobs may be required to be performed fully in person depending a role’s responsibilities and requirements.

General information

All posting locations: Pittsburgh, Pennsylvania, United States of America

Job Function: 04 - IT

Department: 04 - 02 - Application Development & Support

Date Published: 21-Sep-2022

Job Type: Regular

Description & Requirements

The Senior Manager- IT – HR and Corp Function - ServiceNow Process & Project Lead role is a part of the ServiceNow CoE within IT team. The role will be responsible for deploying the ServiceNow capabilities to address business requirements across all functions. Owns the relationship with project stakeholders to identify- prioritize- model and document business processes and data requirements. Ensures requirements are understood- developed- tested- and delivered to specification. The Manager is also responsible for implementing/project managing any and all initiatives underneath the strategic plan and annual operating plan for in collaboration with the HR/GBS business and internal IT partners and management.

Primary Responsibilities

  • This role drives the change management needed to ensure adoption- stability- and scalability of platform processes
  • Drive the portal team and stakeholders to understand and adapt the methodology
  • Put controls/guardrails in place to ensure process is followed. Continually improve governance tools (and process)
  • Ensure out of date governance configuration is retired so the process stays clean
  • Strong at documentation!
  • Continuous learning of ServiceNow configuration- reporting- roles- etc
  • Build on current configuration to grow ServiceNow process (e.g. create repeatable upgrade process)
  • Act as primary point of contact for business and IT functions- project activities- and escalations as required to achieve expected outcomes for a module or modules
  • Establish the project’s timelines and manages the projects- including escalations- to complete the project on schedule and within scope and budget
  • Lead concurrent projects
  • Work closely with the ServiceNow platform team- external vendors and stakeholders to plan- manage- and deliver releases


  • Bachelor’s degree in technical/operational field
  • 7+ years of experience working in process/operational/IT roles
  • Strong collaborator and communicator with cross-functional teams from tech- design- and business
  • Strong process development skills with focus on adoption- sustainability- and scalability of processes
  • Strong experience in end-to-end leadership of large IT initiatives
  • Proven knowledge of standard product management practices- technology and supporting industry principles
  • Experience with digital products- including product strategy- vision- and gathering of requirements
  • Understanding and knowledge of various roles at KHC and how they interact with product offering
  • ServiceNow knowledge is not required but preferred
  • Relevant skills (e.g.- Excel- Powerpoint- Visio- MS Teams- etc.) to support project and process management activities- data analysis- OCM- etc.- as needed
  • Excellent analytical and communication skills
  • Facilitation and issue resolution skills

Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact HRCompliance@kraftheinz.com for assistance.