All posting locations: Amsterdam, , Netherlands
Job Function: 04 - IT
Date Published: 23-Apr-2024
Ref #: R-78355
Remote, Hybrid or Onsite: Hybrid
Description & Requirements
Primary Responsibilities:
· Work in partnership with GBS & functional IT stakeholders, you will identify, prioritize, model and document business processes and data requirements.
· Ensure requirements are understood, developed, tested, and delivered to specification.
· Build upon & simplify ServiceNow platform configurations, leveraging Agile methodology to learn & improve.
· Experience building products/ solutions in a customer centric way leading to increased customer satisfaction and ease of use
· Strong understanding on how to introduce the Voice of the customer into the solution
· Leading & manage initiatives on time, quality, scope & cost, in collaboration with GBS business partners and functional IT stakeholders.
· You will work closely with the ServiceNow platform team, external vendors and stakeholders to plan, manage, and deliver changes.
Recipe for Success: Apply if this sounds like you!
· Excellent relationship & stakeholder management skills, able to create and nurture good working relationships with cross-functional multi-location teams.
· Strong process development skills with focus on adoption, sustainability, and scalability of processes
· Experience with multiple ServiceNow modules & capabilities is helpful.
· Experience with SAAS solutions – “Configure, don’t Customize” mindset.
· Knowledge of Service Management processes and best practices.
· Knowledge of platform management practices, agile methodology, technology and supporting industry principles
· Critical thinking & analytical problem-solving skills. Ability to prioritize and balance multiple priorities.
We hope you find a seat at our table!
About Us
Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.
Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food.
Why Us
We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food.
Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz.
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.