All posting locations: Toronto, Ontario, Canada
Job Function: 04 - IT
Date Published: 22-Apr-2024
Ref #: R-81760
Description & Requirements
The ServiceNow Platform Demand & Release Manager is responsible for overseeing the demand process as well as the planning, coordination, and execution of platform releases & upgrades. This requires coordination with various teams, managing dependencies, and resolving any conflicts that may arise during the release process.
Primary Responsibilities:
Collaborate with cross-functional teams, including development, QA, operations, and product management, to define release requirements and schedules.
Lead Platform Demand Board, managing demand intake, engaging partners, consolidating platform demand, and planning into future releases.
Develop and maintain release plans, including timelines, milestones, and dependencies.
Coordinate release activities, including release readiness reviews, deployment planning, post-release evaluations, and release notes.
Manage the release process, ensuring that all necessary steps are followed and that releases are delivered on time and within budget.
Communicate release status, risks, and issues to stakeholders, including senior management, development teams, and customers.
Identify and mitigate risks and issues that may impact the release schedule or quality.
Work closely with development teams to ensure that release requirements are clearly defined and understood.
Implement and improve release management processes and tools to increase efficiency.
Qualifications:
Informative experience in computer science, IT, software engineering, or a related field is preferred.
Experience in software release management, project management, or related roles. Experience with the ServiceNow platform is highly desirable.
Proficiency in release management tools is essential. Knowledge of programming languages, databases, and cloud technologies may also be beneficial.
Strong project management skills, including the ability to plan, coordinate, and implement complex release cycles, are crucial. Experience with Agile or DevOps methodologies is preferred.
Excellent written and verbal communication skills are vital to effectively collaborate with cross-functional teams, partners, and clients. The platform release manager will clearly communicate release plans, timelines, and potential risks.
Attention to detail is critical to ensure the accuracy and completeness of release documentation, version control, and configuration management.
About Us
Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.
Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food.
Why Us
We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food.
Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz.
Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact NATAI@kraftheinz.com.