About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy and Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day.

As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

General information

All posting locations: Taito-ku, Tokyo, Japan

Job Function: 04 - IT

Department: 04 - 02 - Application Development & Support

Date Published: 07-Mar-2022

Job Type: Regular

Description & Requirements

Position summary:

Reporting to the Lead IT BA- NEA the Snr IT BA is responsible for being the conduit between our business teams and IT teams.

Supporting the needs of the business in roles as required- to capture- understand and document business requirements in the support of delivering IT projects across the region including Japan- Korea- Australia and New Zealand.

Working with a mix of internal and external teams- the role requires an IT professional that has excellent verbal and written communication skills- along with at least 7 years’ experience in supporting the delivery of IT projects across an international landscape.

Foundational knowledge of IT hardware- software and infrastructure is required- with an understanding of ITIL and BABOK foundational knowledge.


Having a focus on the improvement in delivery of IT projects and services- plus mentoring other IT team members (such other IT Business Analysts)- you will be a key member of a customer focused- fast paced- dynamic and positive energy IT team that is fully focused on supporting Kraft Heinz business and IT teams achieve our goals and objectives.


The role involves pro-active- hands-on approach to IT project support and operational support- whilst working closely with the rest of the region’s IT team.  The successful applicant will be key to supporting IT across many areas- including the business engagement and reporting where required.

Position responsibilities:

  • Own the support of IT projects delivery within Kraft Heinz- with a high sense of ownership and accountability
  • Promote an IT team culture of a “can-do” attitude.
  • Enhancing the quality of IT products and services.
  • Playing the role of Subject Matter Expert to support IT and Business teams when required.
  • Strong sense of customer focus.
  • Pro-actively work with business partners to identify and document their requirements.
  • Analysis of information gathered to help establish business needs and drive better business decisions.
  • Prepared to roll up sleeves and bridge the gap between business and IT stakeholders.
  • Finding and recommending standardised IT solutions to meet business requirements.
  • Driving system rationalisation and support alignment to the Kraft Heinz IT strategic roadmap.
  • Support project activities as requested by IT project team- such as project health checks- audits- documentation- performance improvement- and project management tasks.
  • Support the delivery of IT projects- to be delivered consistently with a high level of quality- within budget and time constraints.
  • Other duties as defined from time to time by the Head of IT – ANJ.
  • The ability to work in a fast paced- environment while developing a deep level of understanding of our business team and IT solution architecture.
  • Pro-actively support the IT project team manage project dependencies.
  • Effectively identify- track and manage potential IT risks and issues.
  • Analysing the design of technical systems and business models as required.
  • Understanding strategic business needs including future business plans.
  • Ensuring the Kraft Heinz CMDB is up to date- to accurately represent the ANJ IT landscape.
  • Support the delivery and transition to IT operational support of IT applications- infrastructure and services- including supporting business in resolving business process related issues.
  • Track monitor and coordinate resolution to issues impacting IT deliverables.
  • Elevate risks to the IT project team or relevant management level when appropriate.
  • Supporting cross functional- multi-national- multi-vendor teams in developing solutions to meet business requirements.
  • Ability to drive and motivate IT vendors to deliver positive business outcomes.
  • Support stakeholders to ensure all projects and initiatives have a strong business case- benefits and adequate budget for project resources.
  • Support IT project teams to ensure that change to scope is tightly controlled and approved by correct level of authority.
  • Supporting project go-live activities including hyper-care- to ensure IT projects are successfully transitioned into production and successfully closed.
  • Perform assigned tasks in accordance with all Kraft Heinz Food Safety- Environmental- Health and Safety- and Ethical and Human Resources policies- programs and goals.
  • Uphold the Kraft Heinz values and to work in a way that contributes to the company’s vision.

Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.