About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy and Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day.

As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

Vaccination & Future of Work Expectations

Our highest priority is always the health and safety of our Kraft Heinz family. We require our office-based, home-based, R&D, and sales team members to be fully vaccinated against COVID-19, unless approved for a medical or religious accommodation. This will enable our transition to hybrid work while maximizing the wellbeing of our entire team.

We believe the office is a critical driver of innovation, connection and development, but also realize providing more flexibility to our employees is critical in this new world. Starting in January 2022, the majority of our salaried employees will be able to work virtually for up to two days each week to create a more agile and modern workplace. Some jobs may be required to be performed fully in person depending a role’s responsibilities and requirements.

General information

All posting locations: Chicago, Illinois, United States of America, N/A, Pennsylvania, United States of America

Job Function: 04 - IT

Department: 04 - 02 - Application Development & Support

Date Published: 21-Jan-2022

Job Type: Regular

Description & Requirements

PURPOSE

  • An Application Support Workday Manager is responsible for protecting- maintaining and extending the Workday Global Template solution to ensure maximum availability of the service and stability of the integrations to other applications.  
  • Provide Workday Thought Leadership to maximize Workday functionality. Partner with HR Business and 3rd Party development/support provider.
  • This role will be accountable for ensuring all incidents impacting the Workday solution (HCM- Travel and Expense- Recruiting- Talent- Absence)- and the associated integrations are resolved effectively and efficiently by the Support team through close management and communication within the business process areas.
  • This role requires technical Workday configuration knowledge in addition to functional knowledge to enable effective challenge to requests received- recommendation of best practice- effective challenge and audit of support team configuration and optimal use of existing Workday template.  
  • Maintain technical knowledge by staying up-to-date on new functionality introduced through Workday Releases and attending trainings- as needed. This role will be responsible to deploy and test changes via Workday Releases and providing guidance and adoption recommendations to the business stakeholders.
  • The individual will be involved in the transition of Workday related projects to support prior to project closure.
  • The role has responsibility to support the standardization- development regionalization and continuous improvement of global template. It is also responsible for full and complete integration between all other process areas.
     

PRINCIPAL ACCOUNTABILITIES

Incident & Problem Management

  • Primary responsibility for all Workday Modules and integrations – currently HCM- Travel and Expense- Recruiting- Talent- Absence and integrations (AD- SAP ECC- payroll- etc.) – supporting a global employee base of 30-000+
  • Primary responsibility for managing third party support team and coordinating triage during incidents and problem resolution
  • Primary responsibility for managing support for any 3rd Party integration incidents- problem resolution or changes of 3rd parties.  
  • Provide Workday Thought Leadership to maximize Workday functionality.
  • Ensure confidentiality of personal employee information despite the availability of over 1-000 reports.
  • Directly accountable for the governance of the performance of support suppliers
  • Responsible for communications with the HR organization relating to service requests to accurately define specifications and requirements driving system changes
  • Manages issue identification- resolution and escalation when appropriate across support teams
  • Participates in routine discussions with the business users to ensure alignment of priorities.
  • Acts as liaison between other program teams including change/release management- incident/problem resolution and abides to Kraft Heinz Incident/Problem management principles.
  • Supports the detailed impact assessment of proposed changes.
  • Accountable for break/fix and small enhancement estimation of work effort- timelines- and resource requirements
  • Responsible for running daily support team review calls.

Change Management

  • Responsible to protect the stability of the Workday solution.
  • Responsible for working with the support team to drive estimation of work effort- timelines- and resource requirements.
  • Collaborates with the application and infrastructure design groups to provide solution design leadership as needed.
  • Responsible for execution of break/fix and small enhancement deliverables and activities-
  • Responsible for Workday Configuration execution either directly or through application support team. Audits- challenges and provides feedback on configuration completed by the support team.
  • Identifies localization requirements of deliverables (for example- training materials) and work with business users to have it developed.
  • Holds support team accountable to produce technical documentation- provides review and feedback and ensures documentation is uploaded and updated centrally in a timely manner.
  • Actively reviews and coordinates change request backlog prioritization with key business stakeholders. Works with support team to define monthly change request prioritization list and ensure adherence to deployment dates.

Testing

  • Involved/leads Regression testing for Workday Releases.
  • Identifies impacted areas that require testing.
  • Responsible for ad-hoc testing- as needed.

KNOWLEDGE/EXPERIENCE/COMPETENCIES

Education/Experience:

  • Bachelor Degree in IS/IT or related field
  • 4-5 years’ experience supporting Workday HCM (including Recruiting- Talent- Absence) and Travel & Expense in a production environment
  • Workday HCM/T&E implementation/project experience
  • Experience with configuration/maintenance of Workday integrations (outbound and inbound)
  • Experience with configuration/maintenance of Workday business processes
  • Experience with configuration/maintenance of Workday security and reporting
  • Consumer Products Industry experience desired
  • Experience with managing a third-party vendor

Knowledge/Skills/Abilities/Competencies:

  • Ability to effectively lead a virtual team- delegate responsibility and hold team members accountable for assignments
  • Results oriented individual with demonstrated communication skills
  • Strong organization and time management skills with the ability to handle multiple tasks at once
  • Good understanding of end-to-end processes
  • Good Workday configuration experience
  • Good understanding of integrations
  • ITIL certification preferred
  • Effective communication and troubleshooting skills- relationship building skills- and the ability to work effectively in a team environment with both local and remote teams
  • Good team player with effective interpersonal- oral and written communication skills- and able to deal with many different levels of technical and business acumen
  • Good decision-making and judgment skills
  • Ability to quickly react and adapt to changing priorities
  • Worked in Agile environment

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity