All posting locations: USA-IL, , United States of America
Job Function: 04 - IT
Date Published: 17-Mar-2023
Ref #: R-67936
Remote, Hybrid or Onsite: Hybrid
Description & Requirements
EMPLOYER: Kraft Heinz Foods Company
POSITION: Sr. Manager- IT App Support - Workday
DUTIES: Responsible for protecting- maintaining- and extending the Workday Global Template solution to ensure maximum availability of the service and stability of the integrations to other applications. Specific duties include: (i) technical Workday configuration to enable effective challenge to requests received- recommendation of best practice- effective challenge and audit of support team configuration- and optimal use of existing Workday template; (ii) Workday Configuration execution either directly or through application support team- including Audits- challenges- and providing feedback on configuration completed by the support team- as well as collaboration with the application and infrastructure design groups to provide solution design leadership as needed; (iii) ensure all incidents- requests- problem tickets impacting the Workday solution (HCM- Travel and Expense- Recruiting- Talent- Absence) and the associated integrations are resolved effectively and efficiently by the Support team through close management and communication within the business process areas; (iv) Review and coordinate change request backlog prioritization with key business stakeholders and work with support team to define monthly change request prioritization list and ensure adherence to deployment dates; (v) lead regression testing for Workday Releases and identify impacted areas that require testing and co-ordinate with support team- testing teams to complete the testing; (vi) maintain technical knowledge by staying up to date on new functionality introduced through Workday Releases- deploy and test changes via Workday Releases- and provide guidance and adoption recommendations to the business stakeholders; (vii) participate in transition of Workday related projects to support prior to project closure and update required knowledge articles- documentation; (viii) manage third party vendor teams- working with geographically distributed teams and business stakeholders with effective communication; AND (ix) support the standardization- development- regionalization- and continuous improvement of global template and full and complete integration between all other process areas.
REQUIREMENTS: Bachelor’s Degree in Computer Science- Engineering- or a directly related field- and at least seven (7) years of experience in a same or closely related role. Must have the following experience: At least 5 years of experience in supporting Workday HCM (including Recruiting- Talent- Absence) and Travel & Expense areas in a production environment; At least 5 years of experience in Configuring/maintaining Workday integrations (outbound and inbound)- Workday business processes- Alerts- Workday security- and reporting- including knowledge of AD- Identity- Payroll- Credit card integrations; Some experience in Performing Gap analysis and root cause analysis and streamlining Business process workflows and defining optimum solutions; At least 3 years of experience in Handling Workday releases and performing impact analysis- and reviewing and implementing new Workday functionalities and improvements; At least 5 years of experience in Handling Incident Ticket management- problem ticket management- and change requests in ITSM tools like Service Now; At least 3 years of experience in Planning and prioritizing change requests by coordinating with business stakeholders and support team members; At least 3 years of experience in Handling knowledge transition from Project teams- maintaining project documentation and knowledge articles; AND At least 5 years of experience in Working with geographically distributed teams and third-party teams.
JOB SITE: 801 Waukegan Rd.- Glenview- IL 60025
About Us
The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.
No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!
Our Culture of Ownership, Meritocracy and Collaboration
We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day.
As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.
Vaccination & Office Collaboration Expectations
Our highest priority is always the health, wellbeing, and safety of our Kraft Heinz family. We require our office-based, home-based, R&D, and sales team members to be fully vaccinated against COVID-19, unless approved for a medical or religious accommodation.
We believe our office environment fuels our collaboration, connection & community as an organization and allows our employees to grow toward greatness. We also believe providing a more flexible and agile model is essential in today’s workplace. A majority of our office-based employees will be able to work remotely for up to two days each week. Additionally, employees who are subject to this hybrid model will be eligible to work from anywhere for up to six weeks in a rolling 12-month period (in maximum two-week increments and according to benefits and tax guidelines). Some jobs may be required to be performed fully in office depending on the role’s responsibilities and requirements.
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact HRCompliance@kraftheinz.com for assistance.