General information

All posting locations: Chicago, Illinois, United States of America

Job Function: 05 - Marketing

Date Published: 11-Sep-2023

Ref #: R-74523

Description & Requirements

About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world- with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality- great-tasting- and nutritious foods for over 150 years. While Kraft Heinz is co-headquartered in Chicago and Pittsburgh- our brands are truly global- with products produced and marketed in over 40 countries. These beloved products include condiments and sauces- cheese and dairy- meals- meats- refreshment beverages- coffee- infant and nutrition products- and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

We spark joy around mealtime with our iconic brands- including Kraft- Oscar Mayer- Heinz- Philadelphia- Lunchables- Velveeta- Planters- Maxwell House- Capri Sun- Ore-Ida- Kool-Aid- Jell-O- Primal Kitchen- and Classico- among others. 

No matter the brand- we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39-000+ food lovers- creative thinkers- and high performers worldwide. Together- we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible- sustainable practices that extend to every facet of our business- our consumers- and our communities. Every day- we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future- build a legacy- and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership- Meritocracy & Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation- every day. As part of Kraft Heinz- you're supported to grow and achieve. You’re expected to bring your authentic self to work every day- to lead with humility- and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone.  You’re supported by passionate teammates along the way- and our collective- collaborative spirit fuels our incredible progress.

Position Summary

The Senior Manager of Media Operations & Reporting will be accountable to the Media Global Center of Excellence (Amsterdam) and responsible for developing and optimizing the operational processes and ways of working to support the Media House and external agency partnerships. The ideal candidate will have a strong understanding of agency operations and management- with a proven track record of building efficient and effective media operations.

Job Responsibilities

  • Develop with support from GCOE- and implement- streamlined operational processes and ways of working to support the media planning and buying organization internally and externally.
  • Collaborate with cross-functional teams including finance- legal- product and north American media leadership to optimize- improve existing processes or recommend new processes to address gaps or identified areas for improvement in collaboration with COE.
  • Ensure efficient and effective media operations by identifying areas of improvement across internal and external ways of working and creating robust processes to support.
  • Manage and maintain documentation and best practices for media planning and buying tools and technologies- including media buying platforms and data management tools including tracking media planning approvals.
  • Identify and make recommendations with GCOE on tools and solutions to ensure efficient and effective workflow.
  • Monitor media budgets and expenditures- identifying and addressing any discrepancies or issues and managing monthly reporting readout to leadership.
  • Lead NAZ input into global products and projects – providing actionable insights- recommendations and POV from USA and CA media and marketing needs to support the creation of better global solutions as well as USA and CA specific. development of portfolio level leadership and best practices as needed.
  • Stay up to date with industry trends and emerging technologies to continuously improve media operations and focus areas such as brand safety- data governance and quality and emerging workflow technology.


  • Background in media- marketing- communications- or related field.
  • Prior proven experience in media operations- with a focus on agency operations and management.
  • Strong leadership skills with the ability to manage and inspire a team.
  • Agency experience preferred.
  • In-depth knowledge of media buying platforms and data management tools.
  • Experience with operational process improvement- with a focus on streamlining media buying processes.
  • Familiarity with media vendor relationships and negotiations & working with procurement teams.
  • Excellent communication skills- both written and verbal.
  • Ability to think strategically and develop comprehensive media operations plans.
  • Demonstrated ability to work effectively in a fast-paced- dynamic environment.
  • Familiarity with marketing automation and CRM systems is a plus.

About Us

Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.

Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food.

Why Us

We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food.

Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz.

Office Collaboration & Hybrid Work Environment

We believe our office environment fuels our collaboration, connection & community as an organization and allows our employees to grow toward greatness. We also believe providing a more flexible and agile model is essential in today’s workplace. A majority of our office-based employees will be able to work remotely for up to two days each week. Additionally, employees who are subject to this hybrid model will be eligible to work from anywhere for up to six weeks in a rolling 12-month period (in maximum two-week increments and according to benefits and tax guidelines). Some jobs may be required to be performed fully in office depending on the role’s responsibilities and requirements.

Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact