Job Function: 11 - Logistics
Date Published: 19-Apr-2024
Ref #: R-81681
Description & Requirements
Nous recherchons actuellement un(e) Stagiaire en Customer Service pour rejoindre notre équipe de Supply Chain pour un stage de 2 mois, débutant en Avril/Mai.
Le stagiaire service client a pour objectif d’assurer aux clients le meilleur service possible tout en ayant un suivi permanent des coûts, et optimisations possibles en interne (préparation, transport…).
Principales missions :
Réception, intégration des commandes (EDI, fax ou mail)
Vérification des informations (adresses, dates, articles, quantités) et respect à nos conditions de vente.
Suivre le cycle complet de la commande, de sa réception à sa livraison
Vérification des tarifs envoyés par les clients, études des écarts éventuels et signalement aux services comptabilités et commercial
Signalement des anomalies éventuelles aux services concernés (commandes d’articles arrêtés, promotions incohérentes…)
Communication et gestion des incidents
Suivi et communication aux clients et comptes clés des ruptures sur commandes et suivi de leur gestion (retard, ruptures, date…)
Support aux autres services pour :
Récupération des bons de livraison pour gestion des litiges ou justifications des taux de services
Optimisation des coûts et commandes avec les équipes logistiques
Analyse des résultats obtenus – point mensuels clients
Profil recherché :
Etudiant(e) en formation Ecole de commerce.
Connaissance de Excel.
About Us
Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.
Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food.
Why Us
We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food.
Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz.
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.