Sr. Customer Sales Manager, Kroger Meat

Job Description

Here at Kraft Heinz, our US Sales team aspires to be an Indispensable Partner with a Growth and Winning Mindset, acutely focused on Superior Execution every day. This is our guiding compass to grow something great and make life delicious!                                                                                                                               

The Senior Customer Sales Manager (Sr. CSM) drives Kraft Heinz selling efforts, Strategic development, and supply chain initiatives on a $300 million business with Kroger. The position will manage a business structure organized around Kroger to enhance category focus, leveraging Kraft Heinz scale and brands through a single point of accountability, with ownership of the Lunchables, Hot Dogs, and Meat Snacks businesses. Importantly, the Sr. Customer Sales Manager will drive the following broad business strategies to develop profitable Kraft Heinz volume and share at the customer.           

Essential Functions & Responsibilities

• Develops others within customer business team and Kraft Heinz Sales by mentoring/coaching to share job experiences, building business opportunities, etc. 

• Creates a culture that recognizes rewards and encourages personal growth through empowerment and innovation 

• Facilitates cross‐functional experiences that builds knowledge base of employees for future growth 

• Demonstrate available resources/scale to elevate executional excellence across; Leads cross‐functional business planning in category mgmt, supply chain efficiency, technology, local marketing 

• Develops, tracks, analyzes, and evaluates business plans based on Business Unit, customer strategies/initiatives and external factors 

• Builds Kraft Heinz business with customer measured by profitability achievement, share gains, revenue targets, special programs, new and core item introductions/distribution 

• Understands and applies insight information applications, both internal and external (competition), to build total customer profits 

• Tailors programs consistent with customer’s strategy that deliver superior results and aligns with the business sectors’ expectations 

• Serves as primary collaborator with Kraft Heinz HQ Sales organization 

• Provides a single point of accountability to the customer for all Kraft activities 

• Services the customer by establishing positive business relationships with decision makers, providing category management expertise programs at the retail level. 

• Provides updates to management on competitive activity (both at Customer and in the market), Customer specific strategy changes, key marketplace updates and other business related activities

• Drives efficient and effective trade programs to deliver best return on investment and within budget Administers volume and trade promotion spending levels within budget while managing trade dollars as percent of revenue for maximum results

• Drive excellent customer service Interfaces with key customers contacts to assess current service levels, understand areas for improvement and ensure improvement plans are implemented

• Leads and/or assists with major business reviews and customer visits, including annual reviews and “top‐to‐top” meetings, depending on Customer

• Manages seamless delivery/service process for Customers 

Expected Experience & Required Skills

• Strong sales background with excellent understanding of business processes (forecasting, promo planning, multiyear strategy development)

• Previous experience owning a P&L

• Significant experience in building customer relationships

• Strong financial acumen – understanding of profit and revenue drivers and analysis

• Proficiency in deploying trade

• Strong decision‐making ability grounded in critical thinking and planning

• Drive for Results

Work Environment & Schedule

This position is considered a hybrid office environment with limited travel or visits to external locations; offices are open workspaces. Additionally, this role requires ability to work a salaried, exempt schedule to best execute against customer and internal expectations.

Physical demands include but not limited to

• Willingness to drive and/or travel as needed

• Operate a computer and view screens for ~100% of work schedule

Location(s)

Cincinnati Sales

Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact NATAI@kraftheinz.com .