Consumer Experience Platform Lead

Job Description

About Us

Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.

What's on the Menu:

We have a fantastic opportunity available for a Dynamic Sensory and Consumer eXperience Team Manager to make a difference at Kraft Heinz. Heading our Core Product Platforms (Sauces and Meals). You will cover the Emerging & Developed Markets, collaborating with the different zones. Reporting to the Emerging and Developed Market Consumer & Culinary Experience Director, you will be leading the Consumer Experience Core Platforms team.

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his role is pivotal in ensuring our products resonate with market opportunities and consumer needs. Your primary responsibility will be to drive the organization in transforming insights into actionable products and packaging design principles to ensure market success.

Key Ingredients:

Leadership & Management:

• Lead and mentor a multi-cultural team of Consumer Experience researchers and sensory analysts.
• Manage resources to ensure impactful results, including outstanding strategic & technical mastery of the team.
• Ensure the right project pipeline prioritization and associated budget needs to deliver high impact on strategic projects.
• Foster a high-performance culture within the team, ensuring continuous professional development.

Strategy & Collaboration:

• Lead the Platforms Consumer eXperience strategy to step change our consumer obsession agenda, connecting the dots across multiple functions.
• Be the sources of Sensory and Consumer eXperience insights, connecting mutli-source of information to anticipate future consumer needs.
• Collaborate with R&D, Marketing, and leadership teams to align product development and market strategies.
• Supervise the development and execution of the team’s strategic learning plans to enhance our portfolio penetration and develop new innovations to attract new consumers.

Stakeholder Management:

• Build and maintain strong relationships with internal and external stakeholders.
• Manage external partnerships to ensure consistency, quality, and agility.

Learnings, Methodologies and Best Practices:

• Work in close collaboration with the Global Consumer Experience Excellence Lead to define, develop and implement new methodologies and standard processes.
• Ensure synergies are created within the EMDM zone with other CX researchers, aligning on best practices, supporting specific needs with guidelines and cascading key insights as well as collecting the ones generated at the local levels
• Build strong agency partner relationships. Manage a network of external partnerships for consistency, quality and agility

Activity Responsibilities:

• Drive continuous learning plans and programs to proactively impact the categories growth.
• Ensure your team translates market opportunities and consumer needs into product and packaging design principles through design tools and methodologies and strong consumer research and sensory capabilities. Drive the translation of the categories “where to play” into actionable insights that will drive the “how to win”.
• Oversee the follow-up on product development to ensure key design principles are implemented and if not manage risk assessments to determine product viability.
• Drive design sprints projects in collaboration with the Global Platforms Lead partnering with our innovation coach to drive next-generation product development through strong design challenges.
• Supervise the implementation of the right product and pack superiority programs

Recipe for Success: Apply if it sounds like you!

• BSc in Food Science, Engineering or Sensory / Consumer Science – or in Marketing or Innovation Studies with 13+ years of experience
• Proven experience in the field of Consumer Technical Insights, Consumer eXperince, Cognitive science, Economical Science and Sensory Science, with an established track record within consumer / FMCG / retail industries on the client side – ideally with food categories experience
• International experience within a matrix organization
• Strong background in quantitative and qualitative research and experience in workshop facilitations. Display a broad & diverse range of knowledge/application skills across the full range of sensory and consumer research disciplines.
• Knowledge of Design thinking, lean start up and Design Principals methodologies applied to consumer products testing.

What we offer you / You deserve

• A fast career track like only few other companies can match;
• A competitive salary and excellent bonus structure (above market);
• Reimbursement travel expenses;
• Always room for new ideas; if you have a good idea, please let us know, and we can set it in action

Why Us?

We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins – and our failures – as we work together to lead the future of food.

Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz.

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We hope you find a seat at our table!

Location(s)

Nijmegen

 

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.