Customer complain & Document control staff

Job Description

• Receive, record, and respond to consumer complaints regarding product quality.
• Implement corrective and preventive actions (CAPA) based on investigation outcomes.
• Prepare detailed reports on complaint investigations and resolution.
• Manage the control, distribution, and archiving of quality documents, including SOPs, work instructions, and forms.
• Ensure documents are up-to-date, accurate, and comply with regulatory requirements.
• Coordinate document reviews, approvals, and revisions with relevant departments.
• Maintain document control systems to ensure easy retrieval and compliance during audits.
• Monitor trends and recurring issues in consumer complaints to identify areas for improvement.
• Generate regular reports on complaint metrics and document control status for management review.
• Collaborate with cross-functional teams to drive quality improvements based on data analysis.
• Ensure all quality and document control activities comply with company policies and regulatory standards.
• Assist in internal and external audits, providing necessary documentation and support.
• Maintain records of audits and follow up on corrective actions to ensure closure.
• Participate in continuous improvement initiatives to enhance the quality management system.
• Provide feedback and suggestions for improving complaint handling and document control processes.

Location(s)

Menara Mandiri

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.