9 Maintenance Support Specialist

  • All Posting Locations: New Ulm, MN, US
  • Job Functions: Manufacturing
  • Date Published: June 11, 2025
  • Ref#: R-93708

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About the Role

Job Description

What we offer

Starting pay at $35.59 per hour

Benefits begin 30 days after hire

Ask about our Hourly Bonus Program!

Fully customizable medical plans (HRA, HSA, FSA), 5 different carrier choices + Prescription (Rx) card

Full suite of additional plans: vision, dental, life, disability, adoption/family planning reimbursement, childcare, parental leave

LiveWell lifestyle/well-being discount and rewards program (for example, $50 subsidy for fitness tracker)

401(k) matching + extra 3% freebie company contribution

Employee Perks include FREE Product & Swag

Business Resource Groups (BRGs)

Award-winning Ownerversity learning & development resource library

Employee Assistance Program (EAP) for mental health support

Location

New Ulm, MN – Home of Velveeta Cheese – Velveeta Mini Block – Kraft Deli Deluxe and Foodservice for popular restaurant chains!

Work Schedule

Weekly rotating shifts, Monday-Friday some weekends depending on demand

Maintenance Support Specialist at a glance…

Under the direction of the Senior Maintenance Supervisors, is responsible for assuring that the Processing and Packaging Departments are provided the mechanical maintenance support necessary to operate in a safe manner, at optimum speeds and efficiencies with minimum waste. They will be responsible for Line Technician training as it relates to the mechanical maintenance and operation of all production equipment. They are also responsible for aiding in the installation and start-up of new equipment, as well as the modification/improvement of existing equipment as directed by Project Engineering, Manufacturing Engineering, and Maintenance Supervision. The Production Support Specialist must be knowledgeable of each area’s quality needs to effectively recognize and respond to processing, packaging and equipment operational defects. This person must have a good understanding of the Total Quality Management concept and how to utilize TQ tools in problem solving and continuous improvement initiatives. Candidate must be knowledgeable of hand and shop tools, as well as pneumatic and hydraulic systems. Knows how to use all basic hand and precision machinist tools. The specialist will perform sensitive adjustments involving a definite use of learned skills and judgment which can only be achieved through years of exposure to the equipment and processes. Must perform job with minimal supervision. This individual is subject to working a non-standard work week and call-in at any time.

Essential Functions and Responsibilities:

  • Troubleshoots and maintains safe and efficient operation of all plant processing, filling and packaging equipment.
  • Provides training to the Line Techs in the operation, troubleshooting, and maintenance of all plant processing, filling and packaging equipment.
  • Provides timely corrective action in emergency repairs on all production equipment.
  • Manages and maintains the predictive and preventive maintenance program as it pertains to their area of expertise.
  • Assists engineering and production in the design and layout of equipment and systems.
  • Designs and builds needed equipment, or modifies existing equipment, in order to maximize line effectiveness, safety and adherence to plant GMP policy.
  • Installs project related equipment as assigned.
  • Initiates and completes work orders and PMs on a timely basis.
  • Performs all other duties as assigned by the Senior Maintenance Supervisor.

Qualifications:

  • Has proven previous experience in industrial maintenance/mechanics.
  • Has a thorough knowledge of maintenance principles and practices and the technical skills vital to efficiently resolve mechanical, electrical and instrumentation issues.
  • Able to read and perform basic mathematical functions (addition, subtraction, multiplication, division).
  • Has basic digital literacy/computer skills.
  • Strong interpersonal effectiveness across multiple teams and job levels with excellent customer service skills.

Lifting Requirements:

Rated as moderate, handling 20 – 50 lbs., up to 100 lbs. in certain circumstances. Moderate amounts of working from ladders, on catwalks, inside small access spaces and removing heavy equipment in small areas.

Working Conditions:

Exposure to noise levels frequently above 90 decibels (requiring hearing protection) from processing and packaging equipment, and grinding, cutting and hammering activities.

Moderate safety hazards present, as are fumes and dust from welding and grinding. Must occasionally work in small, hot, dirty and noisy areas in a cramped physical position.

Training:

Training time for a new candidate is 2-3 years, (to be fully competent). Attends in-plant and external training seminars. Ongoing training will be required to facilitate the application of new technologies.

This job description is not designed to cover or contain all duties or responsibilities that are required of the role. Duties or responsibilities may change or be added with or without notice.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

  • Physical – Medical, Prescription Drug, Dental, Vision, Screenings/Assessments

  • Social – Paid Time Off, Company Holidays, Leave of Absence, Recognition, Training

  • Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs

  • Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)

New Ulm Plant

Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact NAZTAOps@kraftheinz.com.

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Discovering what’s next in food using Python, Azure ML and Alteryx. Building and designing apps. Improving our supply chain.

We’re bringing agility to beloved brands across the globe — making life delicious for our customers and communities, today and tomorrow.

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Together, we’re helping everyone to grow their own way.

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Manufacturing at Kraft Heinz

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Our Manufacturing team is a fully-integrated end-to-end supply chain. We’re the backbone of Kraft Heinz. The people behind the products, delivering the highest quality and value.

Whether you’re a seasoned manufacturing veteran or new to the world of plants, there’s tons of opportunity for career growth and development.

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Our Marketing team are the voice of our consumers. Connecting the right people, to the right products, with the right messages and campaigns.

We’re the architects of category growth, making sure our brands are front and center — winning the battle for attention in the minds of people everywhere.

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Our Research and Development team creates high-quality products that push the boundaries of what’s possible. Innovation is what gets us up in the morning!

Whether you want to develop your technical skills or grow as a people manager, there’s a place for you here to advance your career.

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Sales at Kraft Heinz

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Connectors

Our Sales team drives multibillion dollar distribution strategies. And we do this across channels and across the whole world!

We thrive wherever consumers can meet iconic and innovative brands — in retail, on-trade, and B2B. We’re the closest people to our customers, getting our products to the right people, in the right places.

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About Us

Kraft Heinz is a global food company with a delicious heritage.  Our emerging and iconic food and beverage brands deliver the best taste, fun, and quality to every table we touch. Worldwide.

We’re on a mission to disrupt not only our own business, but the global food industry. Consumer obsession and unexpected partnerships fuel our progress. As we drive innovation company-wide.

Our people are connected by a culture of ownership, agility and endless curiosity. We believe in being good humans — working to improve our company, communities, and planet.

We’re proud of where we’ve been and even more thrilled about where we’re headed as we nourish the world and lead the future of food.

Why Us

We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our iconic and nostalgic brands.

Good isn’t good enough. We choose greatness every day by making bold decisions and challenging what’s ordinary. All while celebrating our wins – and failures – as we work together to transform the future of food.

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