About the Role
Job Description
Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect access to an array of holistic wellness benefits* and perks, including medical, dental and vision coverage, 7% 401(k) matching, Business Resource Groups (BRGs) to help foster diversity, inclusion, and belonging for all employees, an industry-leading total rewards package that emphasizes a high discretionary bonus.
*Benefits begin immediately upon hire for salaried employees.
Get a peek into life here at Kraft Heinz through our Instagram and TikTok channels!
Analyst, HR Service Delivery at a glance…
You will be accountable for the effective functioning of transactional support for the North America & WHQ People & Performance team. You will be dedicated to improving efficiency, accuracy and creating simplicity for our customer base.
What's on the menu?
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Accurately interprets and handles transactions and inquiries generated from the central case management system for all employee change requests
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Provides expert level consultation and partners with HR Business Partners and team members to ensure accuracy of data prior to resolving transactions and inquiries
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Provides expert case management resolution using institutional knowledge, research, procedures, policies, knowledge database and other reference materials
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Maintains efficient service delivery by ensuring transactional requests and assigned inquiries are accurately reflected in the headcount management and time and attendance systems within established SLA
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Develop, implement, and audit processes associated with case management
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Provide back-up to team members and participate in continuous improvement projects and initiatives as required
Recipe for Success – apply now if this sounds like you!
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I have proven experience managing multiple demands and tasks concurrently under tight timelines and ensuring that all tasks are seen through to resolution while maintaining a high degree of accuracy and quality output
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I understand the importance of maintaining data privacy and confidentiality with respect to employee’s personal data
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I have demonstrated strong analytical, organizational, critical thinking and problem-solving skills
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I excel in an ambiguous environment
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I have strong communication skills and have demonstrated ability to work collaboratively with others
We hope you find a seat at our table!
Please note: This job positing is just a preview of the full scope of the position. A comprehensive job description will be shared.
Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.
New Hire Base Salary Range:
$77,800.00 – $97,300.00
Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors
Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:
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Physical – Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
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Social – Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
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Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs
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Financial – 401k, Life, Accidental Death & Dismemberment, Disability
Location(s)
Chicago/Aon Center, Pittsburgh/PPG
Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact NAZTAOps@kraftheinz.com.
![A group of people standing in front of a wall of photos of Kraft Heinz brand products.](https://cdn-static.findly.com/wp-content/uploads/sites/3021/2023/10/24045840/Rectangle-1466-3.png)
About Us
Kraft Heinz is a global food company with a delicious heritage. Our emerging and iconic food and beverage brands deliver the best taste, fun, and quality to every table we touch. Worldwide.
We’re on a mission to disrupt not only our own business, but the global food industry. Consumer obsession and unexpected partnerships fuel our progress. As we drive innovation company-wide.
Our people are connected by a culture of ownership, agility and endless curiosity. We believe in being good humans — working to improve our company, communities, and planet.
We’re proud of where we’ve been and even more thrilled about where we’re headed as we nourish the world and lead the future of food.