Customer Service Coordinator

Job Description

We are currently searching for Customer Service Specialist who will play a key role in handling Czech and Slovak customers´ queries in a professional and timely manner.

This position will report directly to Customer Service Manager based in the HQ in Amsterdam, and Country Manager Czech & Slovakia, as a dotted line.

Location: Prague

Key Responsibilities:

• Identifying and resolving any urgent customer service queries via phone calls and emails
• Maintaining records of the client´s details and communication
• Reporting customer service KPI´s
• Collaborating closely with the key account management team in the Czech branch
• Taking part in regular meetings with the direct superior and S&OP team members
• Overseeing customers services Global Business Service members (located in Romania) responsible for back-office support

Key requirements:

• Secondary School / University Degree  
• Advanced English for daily communication 
• Knowledge of SAP and advanced MS Excel
• Experience in FMCG customer care / customer service department 2 – 3 years as a minimum
• Very good knowledge of local FMCG and retail environment and processes  

• Very good written and verbal communication and listening skills to deal with all kinds of different stakeholders
• Good time management and organizational skills, ability to manage strict deadlines and multitask
• Cross collaboration skills, dealing with internal and external stakeholders

Location(s)

Prague

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.