GBS, Manager – Transition

Key Responsibilities: 

Project Execution 
 

• Develop and deliver detailed transition plans with clear milestones and timelines, identifying interdependencies and in line with GBS Transition Methodology 

•  Build and maintain a strong working relationship with business and functions, including key leadership Teams 

•  Deliver multiple transition projects aligned with the GBS Operational Master Plan, on time, on budget and compliant with the GBS transition methodology 

•  Manage and implement project responsibilities from inception to completion including cost, benefits, quality, scope, and schedule 

•  Ensure successful knowledge transfer and work-shadowing between the business and GBS 

•  Support the application of a Continuous Excellence culture and drive process stabilization & optimization 

•  Develop robust working relationships with key process owners across the business 

•  Regularly and effectively communicate project and team status throughout the organization levels on progress, issues, and opportunities 

•  Structures and facilitates effective meetings and ensures a focus on achieving the necessary outcomes 

• Navigates group and organizational dynamics including identifying issues that may impact project outcomes and effectively works to resolve conflict leading through roadblocks, and escalating in a timely manner to ensure no surprises 

•  Deliver all Transition Projects and Programme in line with methodology (managing risk, governance, quality assurance, issue resolution, reporting) 

Leadership 
 

• Leads teams and manages stakeholders effectively through influence and engagement 

• Efficiently identifies and removes roadblocks to project execution. 

• Evokes creative and innovative thinking from team members while helping them to bring their ideas to fruition 

• Models developing relationships across organization, leveraging them to work through barriers 

• Possesses the expert knowledge to identify opportunities for change and the ability to convey the need for change 

• Exhibits extensive knowledge of current and emerging project management practices and applies them in projects 

• Evaluate the effectiveness of the project related structure of required vendors related to project outcomes 

• Fosters engagement in project milestones sharing key information to achieve outcomes 

Communication 
 

• Responsible for all project communications to leadership, the stakeholder community, and the project team 

• Proactively understands how and when to communicate difficult/sensitive information tactfully 

Project Scoping 
 

• Build the required project structure including concept, oversight, communication, and the team 

• Identifies and works with Resource Managers to acquire necessary team members in a matrix environment 

• Creates Project Charter, facilitates definition of scope, and milestone deliverables inclusive of vendor-related contracts