Product Owner – Analyst

  • All Posting Locations: Mexico City, Ciudad de Mexico, MX
  • Job Functions: Global Business Services
  • Date Published: April 10, 2025
  • Ref#: R-91997

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About the Role

Job Description

Responsibilities

  • Acts as product owner for two key internal products: PortfolioNow (ServiceNow SPM) and 4site (internal capital expenditure management tool)
  • Meet regularly with business users and stakeholders to understand key functionality and requirements gathering to further enhance products
  • Translate business requirements into technical functionality via user story development
  • Collaborate with ServiceNow support team to develop stories, monitor development efforts, and provide user acceptance testing support.
  • Use market and industry knowledge to work with the agile team to translate user needs into user stories, acceptance criteria, and requirements for their team. Maintain a backlog 3 to 4 sprints ahead of the team
  • Manage all user acceptance testing for bi-annual ServiceNow upgrade
  • Support manager and team with developing strategic roadmap and OKRs to track products against strategy and vision
  • Develop and maintain documentation for product features, workflow process, and new enhancements/product changes
  • Act as an SME for products by demonstrating an in-depth understanding of the E2E process and product features
  • Be an escalation point and provide troubleshooting support for end users
  • Maintain access and ensure product workflows are compliant with internal policies
  • Proactively manage risks and resolve issues affecting release scope, schedule, budget and quality. This includes managing external vendors to deliver product enhancements

Location(s)

Mexico City – Antara Tower A – 5th Floor – Local Office

 

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.

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Our Digital team empowers every aspect of our business.

Discovering what’s next in food using Python, Azure ML and Alteryx. Building and designing apps. Improving our supply chain.

We’re bringing agility to beloved brands across the globe — making life delicious for our customers and communities, today and tomorrow.

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Together, we’re helping everyone to grow their own way.

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Our Manufacturing team is a fully-integrated end-to-end supply chain. We’re the backbone of Kraft Heinz. The people behind the products, delivering the highest quality and value.

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Our Marketing team are the voice of our consumers. Connecting the right people, to the right products, with the right messages and campaigns.

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Our Sales team drives multibillion dollar distribution strategies. And we do this across channels and across the whole world!

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About Us

Kraft Heinz is a global food company with a delicious heritage.  Our emerging and iconic food and beverage brands deliver the best taste, fun, and quality to every table we touch. Worldwide.

We’re on a mission to disrupt not only our own business, but the global food industry. Consumer obsession and unexpected partnerships fuel our progress. As we drive innovation company-wide.

Our people are connected by a culture of ownership, agility and endless curiosity. We believe in being good humans — working to improve our company, communities, and planet.

We’re proud of where we’ve been and even more thrilled about where we’re headed as we nourish the world and lead the future of food.

Why Us

We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our iconic and nostalgic brands.

Good isn’t good enough. We choose greatness every day by making bold decisions and challenging what’s ordinary. All while celebrating our wins – and failures – as we work together to transform the future of food.

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Be ambitious. Aim high. Lead like the owner of our business. Realize your passions and purpose, here at Kraft Heinz.

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