About the Role
Job Description
IT Manager, EDI/B2B Services
As the IT Manager for EDI/B2B Services, you'll oversee support and projects for EDI/B2B in your assigned zone (North America, European Union, or Australia/New Zealand/Japan). You'll work with the Team Lead, other IT Managers, and other KHC and partners teams to ensure efficient service delivery, align with global strategies, and drive continuous improvement.
Key Responsibilities:
– Lead daily EDI/B2B operations, ensuring optimal system performance and security
– Manage and develop a team of IT professionals and contractors
– Implement global policies and best practices for regional EDI/B2B services
– Coordinate with global support teams to maintain efficient "follow-the-sun" support
– Engage with stakeholders to gather requirements and develop aligned technical solutions
– Prioritize business demands with regional IT Capability Leads
– Facilitate stakeholder status update meetings
– Manage regional EDI/B2B projects from initiation to delivery
– Track and report on projects and metrics using ServiceNow
– Manage EDI/B2B service contracts, including negotiations and procurement processes
– Ensure compliance with relevant regulations and organizational standards
– Develop and maintain SOPs and technical documentation
– Foster a culture of continuous learning and knowledge sharing
– Implement training programs to enhance teams’ capabilities
Requirements:
– Proven experience in managing B2B/EDI technologies and processes
– Strong leadership and people management skills
– Excellent communication and stakeholder management abilities
– Proficiency in ServiceNow for project tracking and reporting
– Strong problem-solving and decision-making skills
– Excellent organizational and time management skills, business acumen
– Commitment to knowledge sharing and continuous improvement
As IT Manager, you'll be crucial in ensuring seamless EDI/B2B operations and swift issue resolution in your region. You'll contribute significantly to our global B2B integration initiatives by managing stakeholders, resources, and trading partners effectively.
Location(s)
Mexico City – Antara Tower A – 5th Floor – Local Office
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
About Us
Kraft Heinz is a global food company with a delicious heritage. Our emerging and iconic food and beverage brands deliver the best taste, fun, and quality to every table we touch. Worldwide.
We’re on a mission to disrupt not only our own business, but the global food industry. Consumer obsession and unexpected partnerships fuel our progress. As we drive innovation company-wide.
Our people are connected by a culture of ownership, agility and endless curiosity. We believe in being good humans — working to improve our company, communities, and planet.
We’re proud of where we’ve been and even more thrilled about where we’re headed as we nourish the world and lead the future of food.
